Manager, Program Management

Responsibilities

• Serve as the primary contact for a single client program.
• Lead regular client meetings, performance reviews, and operational updates.
• Maintain a strong understanding of client structure, workforce priorities, and key stakeholders.
• Ensure client satisfaction through responsiveness, accountability, and clear communication.
• Own program-level KPIs such as fill rate, time‑to‑fill, service responsiveness, quality metrics, and retention indicators.
• Monitor performance trends and implement corrective action plans when needed.
• Partner with internal stakeholders to ensure service delivery aligns with client expectations.
• Manage client escalations and coordinate cross‑functional solutions.
• Identify operational risks and proactively mitigate service disruptions.
• Partner with recruiting, operations, credentialing, and support teams to align execution.

• 5+ years of experience in staffing, workforce solutions, client services, or related roles.
• Demonstrated experience managing client relationships or operational programs.
• Proven ability to manage performance metrics and service delivery outcomes.
• Strong experience leading client meetings and structured governance discussions.
• Ability to manage escalations professionally and effectively.
• High School Diploma or GED required.
• Bachelor’s degree coursework in Business, Communications, Human Resources, or a related field preferred.