Customer & Operations Coordinator

Posted Friday, 7/24/2026

Are you looking for a career where every day is different, your relationships matter, and your work truly helps people? Join our team as we launch a new locally owned Ace Handyman Services franchise serving Oklahoma City North in the fall of 2026!

We’re looking for a Customer & Operations Coordinator to help build an exceptional customer experience from day one.

As one of our first team members, you'll play a key role in bringing our vision to life. You'll educate customers about our services, answer questions, schedule and dispatch craftsmen, coordinate materials, and ensure every project delivers exceptional customer experiences. This is consultative sales, not high-pressure selling. Your primary responsibility is to understand each customer's needs, recommend the right solutions, and build lasting relationships through honesty, trust, and outstanding service.

This position is ideal for someone who enjoys building relationships, solving problems, staying organized, and helping a growing business deliver an exceptional customer experience every day.

We know great people have choices. That's why we're building a workplace where employees are trusted, respected, and encouraged to grow. As a locally owned Ace Handyman Services franchise, you'll enjoy the support of a nationally recognized brand while working in a collaborative small‑business environment where your ideas matter and your contributions make a visible impact every day.

This isn't just another office job. Every day you'll help homeowners and businesses solve problems that matter, from repairing a leaky door to making a home safer for an aging parent, and much more. You'll make a real difference while building a career with opportunities to grow into leadership.

• Facilitate calls to educate our customers on the types of services & solutions we provide and our service model - Listen with curiosity, ask questions, nurture relationships, and build trust
• Respond to leads, emails and calls in a swift and timely manner
• Utilize dispatching and schedule management software to plan customer jobs across the team of Craftsmen, managing complex calendars and scheduling needs, ensuring alignment and prioritization
• Conduct material ordering for multiple Craftsmen and projects, maintaining inventory controls
• Assist in solving operational logistics, including re‑scheduling, to ensure a smooth customer journey
• Manage the follow‑up with current customers, warranty reminders, and initiate customer appreciation efforts
• Lead high‑impact in‑office projects to support the expansion of the territory
• Take initiative to identify and prioritize opportunities and support an action‑oriented environment
• Serve as a trusted partner, providing customer insights and recommendations that drive growth and increase the impact of the organization
• Promote the business vision and help drive operational excellence and customer experience
• Coordinate and support key meetings, providing operational support
• Maintain referral partners information
• Handle budget‑related administrative tasks and perform paperwork and filing duties
• Support the management and upkeep of the physical office space, including supplies, shared tools, and an organized, welcoming environment

A candidate in this role has the potential to grow with the organization and take on new responsibilities. Someone who is seeking a career will find this role to be an excellent entry point into the organization.

• Customer & Operations Coordinator (Current Job Posting)
• Operations Manager (Additional Responsibilities & Pay)
• Senior Operations Manager (Leadership Role, People Management)
• General Manager (Senior Leadership Role, People & Strategy Management)

• A genuine curiosity to learn more about people and how we can help them
• A self‑starter with a ‘roll‑up‑your sleeves’ attitude who thrives in different environments
• A “People Person” who doesn’t mind frequently working alone
• A pleasant phone demeanor with exceptional communication, interpersonal, and influencing skills enabling trust to be…