Partner Success Specialist

Partner Success Specialist

The Partner Success Specialist is the primary relationship owner for an assigned group of Church and Content Partners. This role is responsible for the long-term success of key Partner relationships, ensuring every Partner feels cared for and genuinely supported throughout their journey with the Bible App while helping them grow their impact on the platform.

You Version was created by the local church in 2007 and remains a ministry of Life.

Church today. Life.

Church wants to make a lasting difference in your life, in our community, and in the world. Our mission is to lead people to become fully devoted followers of Christ. That's how we're able to make a difference, and it's the driving force behind everything we do.

The Specialist utilizes their skillset to deliver outcomes that align with the direction of their team to further Life.

Church's mission and to reach people for Christ.

• Guide Church and Content Partners throughout their journey by providing platform orientation, product training, content strategy, and theological and community standards that equip them to successfully launch and steward their content.
• Coach You Version partners with strategies, systems, and tools in alignment with team direction, equipping them to steward their platform presence with excellence.
• Communicate You Version's Theological and Community Guidelines consistently across the full lifecycle of each Partner relationship.
• Utilize available tools—including Hub Spot, Microsoft Suite, Google platforms, and other systems—to support partner care and ongoing relationship management.

• Serve as the primary point of contact and trusted advocate for key Church and Content Partners, building long-term relationships rooted in trust, faithfulness, and shared Kingdom purpose.
• Support engagement and strategic partner initiatives that deepen relationships through Quarterly Partner Round tables, thoughtful communications, consistent follow-up, and genuine hospitality when partners visit You Version HQ.
• Provide care and relationship support for non-impact partners, including new partner onboarding and referrals.

• Monitor partner engagement and content performance metrics to identify underutilized features, surface growth opportunities, and address challenges before they escalate.
• Identify and champion Impact Partners for featured placement within the You Version App and across marketing channels, highlighting the impact of their ministry.
• Proactively steward the full arc of each partner relationship, deepening engagement, expanding content reach, and championing partner retention as a reflection of long-term ministry investment.
• Gather and faithfully relay partner feedback to internal teams, ensuring the partner's voice shapes product development and platform improvements.

• Serve as the voice and advocate for You Version's ministry partners by collaborating with internal teams to resolve partner issues, communicate product feedback, and influence product planning and platform improvements.
• Uphold consistent, world-class partner care standards while leveraging available systems and tools to minimize manual effort and maximize ministry impact.
• Contribute to the development of scalable processes, playbooks, and shared resources that raise the quality of every partner's experience on the platform.

Skills Needed to Succeed

• Exceptional verbal and written communication skills able to articulate complex concepts with clarity, warmth, and relational depth that builds lasting trust with ministry partners.
• Strong technical aptitude with the ability to quickly learn and confidently explain platform tools, features, and workflows to partners at varying levels of technical proficiency.
• Data literacy and analytical thinking capable of interpreting engagement metrics, tracking ministry impact, and using insights to guide proactive partner conversations.
• Proactive problem-solving and conflict resolution skills with the ability to mediate concerns graciously, navigate differing perspectives, and develop…