Accounts -Customer Service Representative

4400- NEW ACCOUNTS
-CUSTOMER SERVICE REPRESENTATIVE I

Edmond, 909 W Edmond Rd, Edmond, Oklahoma, United States of America

Monday - Friday: 8:00 AM - 5:00 PM

At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. We are dedicated to fostering a culture where each team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to our communities.

All employees, whether in person, on the phone, through email, or online, are expected to conduct themselves with utmost professionalism and customer service while adhering to RCB Bank standards of service:
Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.

Someone to play a vital role in delivering exceptional customer service to new and existing RCB bank customers. Someone responsible for accurately opening, maintaining, and servicing deposit accounts; responding to customer inquiries; and educating customers on bank products and services. They will serve as a frontline ambassador of the bank, focused on building relationships with customers and supporting the branch in sales and service goals.

In addition to traditional CSR responsibilities, they will serve as a key line of defense and fraud detection and prevention at the new accounts desk. They will maintain strict adherence to procedural, regulatory, and documentation standards to safeguard the bank, reduce risk, and ensure accuracy and compliance of all account-related records.

• You have strong customer service and interpersonal and communication skills.
• You have a general understanding of deposit account structures, bank products, and customer service processes.
• You possess knowledge of new account documentation requirements, CIP and regulatory expectations, and standard account opening procedures.
• You can identify fraud indicators and follow fraud-prevention and escalation procedures.
• You care about your community and have a desire to be involved.

• Serve as a frontline representative for the bank, providing courteous, knowledgeable, and timely assistance to customers in person, by phone, or electronically; listen to customer needs, identify new opportunities for improved financial solutions, and educate customers on RCB bank products, services, and digital banking tools.
• Open and service consumer and business deposit accounts, executing all CIP requirements and adhering to all applicable laws and regulations.
• Work with customers to resolve questions and concerns, escalating to the appropriate supervisor or department as necessary.
• Review account information, identification, documentation, and customer-presented materials to identify inconsistencies, high-risk indicators, or potential fraud; follow established procedures for escalating suspicious behavior, questionable documentation, or unusual activity.
• Ensure compliance with fraud-mitigation practices.

• Minimum one (1) year of proven customer service experience.
• Basic clerical skills with the ability to manage multiple tasks effectively.
• High school diploma or GED.

• Previous experience in banking, including knowledge of banking processes, bank products, services, and regulatory requirements.
• Previous CSR experience.

• Medical Plan
• Prescription Drug Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Vacation and PTO
• 401(k)
• ESOP

Individuals in this position must be able to perform essential functions and physical demands within the documented working conditions with or without reasonable accommodation:

This position is in an office environment within a climate‑controlled facility that can be high‑traffic during peak service times. There is frequent use of the telephone, computer and other office equipment associated with this position. Individuals in this position are typically seated at their personal desk for most of the day.

The individual must be capable of working harmoniously with diverse personalities of co‑workers, staff, and customers. This position requires regular and reliable attendance and the ability to work varying hours.

RCB Bank is an EOE. We offer EEO to all persons without regard to race, color, religion, age, marital or veterans’ status, sex, national origin, physical or mental disability, or any other legally protected class.