Customer Service Representative - State Farm Agent Team Member

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Opportunity for advancement
• Training & development
• Competitive salary
• Paid time off

As a team member with Ann Smith State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Billing inquiries.
• Uncover additional needs to round out households.
• Proactively make outbound calls to acquire new business.
• Maintain accurate records of customer interactions.

• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)