Customer Service Representative

Job Description

Join the Keri Esmon Agency, a leading Insurance provider dedicated to excellence and serving the community in Edmond, Oklahoma. As a Part-Time Customer Service Representative, you will be the face of our agency, providing exceptional service and support to our valued clients. Your role is critical in ensuring client satisfaction and building strong relationships that uphold our reputation as an industry leader.

If you are a dedicated individual who enjoys helping others and thrives in a fast-paced environment, we welcome you to apply to join our team!

• Mon-Fri Schedule
• Hands on Training
• Career Growth Opportunities
• Paid Time Off (PTO)

Client Support:
Interact with clients in person, over the phone & via email, addressing inquiries, resolving issues, and providing assistance in a professional manner.

Service Delivery:
Ensure prompt and accurate service delivery to meet client needs and exceed expectations.

Problem Resolution:
Effectively troubleshoot and resolve client concerns, escalating issues when necessary.

Documentation:
Maintain accurate records of client interactions and transactions

Product Knowledge:
Stay informed about agency products and services to provide comprehensive information to clients.

Client Feedback:
Gather client feedback to improve service quality and identify areas for enhancement.

Previous

Experience:

Prior experience in insurance, customer service or a related field is an asset.

Communication

Skills:

Strong verbal and written communication skills are essential.

Empathy:
Ability to empathize with customers and provide compassionate support.

Problem-Solving:
Strong problem-solving skills and a proactive approach to addressing issues.

Attention to Detail:
Ability to maintain accuracy and attention to detail in all customer interactions.

Professionalism:
Maintain a professional demeanor and positive attitude at all times.