Customer Service Specialist, Receptionist

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.

Location: In office at our Kettering, OH office

Schedule: Monday - Friday 8:15am to 5:00pm

Compensation: $17.00 an Hour!

SUMMARY:

The Customer Service Specialist (CSS), Receptionist assists visitors of Alternate Solutions Health Network (ASHN) by greeting, welcoming and directing them appropriately. They provide courteous and professional phone support to customers and ensure that calls are directed appropriately.

QUALIFICATIONS:

• High School Diploma or Equivalent

• 2+ years’ experience with multiple-line phone in a high-volume setting is required

• Front desk or receptionist experience is preferred

• Proficient with Microsoft Office (Excel, Word, PowerPoint), Adobe Acrobat and ability to learn new software systems/databases

• Exemplary communication skills and customer focus is a must

• Ability to multi-task and prioritize

• Ability to follow directions and work as a team member

MAJOR AREAS OF RESPONSIBILITY:

• Greet and welcome guests and direct them to the appropriate person

• Provide professional and courteous assistance to callers, visitors, employees and patients

• Answers telephone inquiries and assist callers by asking questions to direct phone calls appropriately

• Look up patient information to ensure calls are given to the appropriate department/agency

• Receive and sort daily mail and deliveries

• Direct outside vendors (i.e. maintenance, food vendors, etc.) to the appropriate location or company representative

• Maintains security by following procedures and monitoring guest log

• Flexibility for weekend rotation is required

#INDASHN3

We’ll help you put your passion for patient care to work.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer.