Environmental Customer Coordinator - External

Overview

Environmental Customer Coordinator I

Location:

US-OK-Tulsa | :  | Category:
Customer Experience | Position Type:
Full-Time | Location Type:
Onsite

Arcwood Environmental is a company focused on industrial waste management, committed to solutions that protect the environment and public health. Headquartered in Indianapolis with 2,000+ employees across the United States, we provide innovative and compliant solutions to thousands of clients in diverse industries.

• Impactful Work: Our services range from hazardous waste management and emergency response to onsite support and technical solutions. We do not generate any waste ourselves.
• Growth Opportunities: We value your growth and encourage continuous learning and challenges.
• Safety First: Health and safety are top priorities; we promote safe and compliant practices.
• Collaborative Environment: A supportive team where ideas and efforts are recognized.

Our commitment is to foster an inclusive and innovative workplace where you can contribute your expertise to protect the environment.

Our vision is to be the most trusted partner in environmental services, delivering agile, sustainable, and innovative solutions while nurturing top talent and creating value for customers, communities, and the planet. Arcwood Environmental is backed by the EQT Infrastructure VI fund.

Environmental Customer Coordinator I

You will be responsible for servicing customer accounts by managing inquiries regarding Arcwood services, including costs and proper documentation to ensure customer satisfaction.

• Prioritizes health and safety by adhering to policies and maintaining safe practices at all times
• Utilizes understanding of waste generator requirements to provide insights to customers
• Manages customer inquiries regarding Arcwood services, costs and documentation; knows when to escalate issues
• Builds sustainable relationships and establishes trust with customers through routine communication
• Reviews and completes waste profile forms, reviews SDS and selects proper RCRA hazardous waste codes; submits waste stream approvals
• Develops basic chemical knowledge related to waste types and disposal options
• Uses tools to research and partners with cross-functional teams to solve customer challenges and assigns workflows
• Provides follow-up on pending approvals to perform scheduling promptly
• Reviews, prints, and sends new quotes; files signed copies of quotes
• Submits samples with required documentation for testing and waste approval as needed
• Reviews billing information for accuracy and resolves discrepancies
• Maintains accountability for inside sales to increase revenue in assigned territories
• Secures disposal outlets for customer waste to third-party sites, including approvals, pricing, and logistics
• Conducts profit and cost analyses on new and current business to identify margin improvement opportunities
• Receives waste orders and completes shipping documentation, manifests, and labels as necessary
• Manages non-conforming waste situations in a timely manner, including manifest discrepancies
• Facilitates customer tours of Arcwood facilities as requested
• Maintains updated customer records
• Willingness to travel to assigned territory up to 10% annually
• Performs additional duties as assigned to support the team and organization

- Bachelor’s degree (required); degree in environmental science or other technical field preferred

• 2+ years of relevant experience (environmental, manufacturing, industrial or customer service) required
• Or an Associate’s degree plus 2 years of relevant experience required

Arcwood offers competitive pay and bonus incentives. Benefits include medical, dental, and vision plans; flexible spending or health savings accounts; life insurance; disability coverage; 401(k) with 7% company match; and tuition reimbursement.

Equal Opportunity Employer - Veterans & Disabilities

A post-offer drug screen and background check will be required.