Financial Center Manager

Responsibilities

• Manage all goal attainment, service, marketing and operations of the banking center.
• Demonstrate and educate associates to share the bank’s full scope of resources, including traditional in‑branch services, digital capabilities, and business partner resources.
• Meet regularly with staff regarding time management, communication skills, goal progress, business, bank security and operational policies to build employees’ confidence, competency and efficiency.
• Recruit, train, develop, evaluate and coach staff to ensure expectations for their positions are met.
• Ensure that personal, associate and branch goals are met by providing valued solutions and recommendations uncovered through a needs‑based philosophy.
• Lead a partner‑centric team that works with small business, corporate and institutional partners, and mortgage and financial advisors.
• Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch consumer loan portfolios; coach staff to sell and handle consumer loan requests effectively.
• Grow existing and develop new small business banking relationships within the market through outside client‑facing activity.
• Maintain a high level of client satisfaction by retaining and developing highly engaged associates.
• Ensure all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures, including completion of required compliance training.
• Process customer requests and transactions in a positive, accurate and professional manner while engaging in a genuine conversation to identify needs and recommend solutions.
• Perform other duties and responsibilities as assigned.

• Ability to share and disseminate information in a consistent and impactful manner.
• Ability to manage and lead an effective sales process while supporting excellent customer service.
• Embrace and positively lead a group through an ever‑evolving and fast‑paced banking environment.
• Ability to effectively motivate and present information in one‑on‑one and small‑group situations with customers, clients and other employees.
• Education and/or experience: HS Diploma/GED; BS/BA degree preferred or equivalent work experience.
• Two to four years of management experience.
• Position requires registration with the National Mortgage Licensing System and Registry (NMLS) and/or obtaining an NMLS license after employment.
• Computer skills: proficiency with MS Office programs; knowledge of social media platforms to share brand awareness and market knowledge.
• Other qualifications: occasional travel for meetings, training, bank conversion and acquisition support; ability to provide support and guidance at other banking institutions within the market.

Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.