Network Support Engineer

At Tristar Tech Solutions, we employ knowledgeable staff that are experts in their fields, bringing something extra to the table and able to fit into a friendly team.

Main Job Purpose

We are a successful, leading local managed services provider, looking for someone who can provide telephone, remote access, and onsite technical support to our contract client base.

Duties & Responsibilities

• Providing telephone and remote assistance to clients at both desktop and server level.
• Attending client sites to resolve problems and install new equipment.
• Processing support requests through to completion.
• Project managing server installations and migration.
• Consulting with clients to provide advice on new equipment, solutions, and upgrades.
• Recording and maintaining client technical records and documentation.
• Proactively maintaining client systems and responding to monitoring alerts.

Skills / Attributes Required

• Key Technical Skills
  • Strong working knowledge of Active Directory, Group Policy, DNS, Hyper-V, and other core networking services.
  • A good understanding of Microsoft Exchange, Office
    365, and how to troubleshoot email flow issues.
  • Good experience of supporting and troubleshooting at desktop and server level.
  • A good understanding of the TCP/IP protocol, and how to configure internet routers and firewalls.
  • A good understanding of server hardware components and RAID array configuration.
  • Experience working with commercial server-based antivirus and backup systems.
  • Any IT certifications held (such as MCSA, MCSE, etc.) will be an advantage.

Other Key Requirements

• Ideally, 5 years’ experience supporting desktop and server environments.
• Previous experience within an MSP environment desired but not essential.
• Owning a full driving licence and car is essential.
• Good organisational and time management skills.
• Must be presentable, with good customer-facing skills.
• Have strong written and verbal communication skills.

Bonus Technical Skills

• Used Git or equivalent, and understands code control.
• Modern front-end workflows (JS, Webpack, CSS pre-processors).
• Laravel frontend experience.
• Designing for Android Apps.
• Designing for Web Apps.

The successful applicant is required to have a detailed knowledge of the above as well as possessing a Degree in Internet Technologies/Design and 3+ years proven experience with references.

Competitive Salary & Car Allowance

Benefits Package

• 20 days holiday per annum, rising by 1 day per year to a maximum of 24 days.
• Profit related bonus scheme (effective after probation period).
• Financial assistance and guidance with technical training.

Hours of Employment

37.5 Hours per week. 9.00am to 5.30pm (1 Hour for Lunch).

Tristar is all about honesty and integrity. More than anything, these are elements that are important to us, and we are delighted when we meet candidates who hold the same values.

We are an equal opportunity employer and welcome applications from all backgrounds.