Infrastructure Engineer

Life.

Church wants to make a lasting difference in your life, in our community, and in the world. Our mission is to lead people to become fully devoted followers of Christ. That’s how we’re able to make a difference, and it’s the driving force behind everything we do.

The Infrastructure Engineer is primarily responsible for serving as the strategic architect for the Life.

Church technology infrastructure, driving innovation and comprehensive solutions across the hardware and software ecosystem. This role combines problem‑solving with hands‑on technical expertise to design, optimize, and evolve our infrastructure landscape. The Infrastructure Engineer architects scalable solutions while researching emerging technological trends. This role also focuses on managing staff support tickets, volunteer engagement, and other project outcomes.

The Infrastructure Engineer utilizes their skills to deliver technical outcomes that align with the direction of their team to further Life.

Church’s mission and to reach people for Christ.

• Architect, deploy, and manage comprehensive infrastructure solutions that align with organizational goals and future growth.
• Support current infrastructure management software and identify opportunities for new solutions.
• Manage account maintenance for staff and ensure exceptional day‑one experiences for new users.
• Perform regular infrastructure and server‑side maintenance to ensure optimal performance.
• Manage the Microsoft Azure cloud environment, including provisioning, configuration, and multiregional solutions.
• Oversee Microsoft 365 product offerings, including provisioning and configuration.
• Ensure high availability and reliability through proactive monitoring and infrastructure management.
• Architect and manage enterprise‑scale storage solutions, including unified storage systems.
• Configure and maintain software‑defined storage infrastructure with advanced features including snapshots, replication, and tiered storage management.
• Configure enterprise backup and disaster recovery solutions with automated scheduling, deduplication, and long‑term retention policies.
• Monitor storage performance metrics, capacity planning, and implement predictive analytics for proactive storage management.

• Implement and maintain security and data privacy standards across all software solutions.
• Manage security and access controls for cloud‑based solutions.
• Develop and implement policy‑driven data protection best practices to prevent data loss.
• Ensure compliance with organizational security standards and industry best practices.

• Participate in 24/7 on‑call rotation to address and resolve technical escalations.
• Serve as escalation point for IT Helpdesk regarding organization‑wide software issues.
• Resolve tickets promptly while maintaining clear communication on progress throughout the process.
• Respond to escalated tickets with focus on positive customer experience.
• Determine root cause of issues and communicate appropriately to internal and external customers.

• Collaborate with other Infrastructure Engineers to achieve desired outcomes.
• Integrate and partner with internal teams to solve complex problems.
• Manage relationships with vendors and serve as a primary point of contact.
• Assist IT team with procurement card coding and vendor‑related activities.
• Revise and maintain technical and operational documentation, including procedures.
• Collaborate on Discovery, Scope, and Deployment phases of organization‑wide software solutions.
• Develop and maintain current knowledge of scripting languages.
• Research technology trends and partner with other organizations or vendors to improve infrastructure.
• Seek opportunities to innovate current infrastructure hardware and processes.
• Leverage AI‑assisted tooling to improve team efficiency, documentation quality, and system automation.

• Excellent verbal, written, and interpersonal communication skills in order to maintain relationships and partnerships.
• Maintain a systematic and organized approach to completing assignments…