Branch Manager

IBC Bank's successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers, and communities. IBC Bank hires talented, creative, and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement, and relationship building, fostering a culture of excellence.

We are currently seeking to fill positions across all business segments. Our focus is to be customer-centric and strive to provide an excellent customer experience.

Time Type: Full time

This is an in-office position.

Department: 410 Branch Management

This position is responsible for providing customers with the IBC Experience and a "we do more" attitude to meet their needs and foster branch growth with complete customer satisfaction.

ESSENTIAL JOB FUNCTIONS

The statements in this job description are intended to describe the general nature of the work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required.

• Maintain branch sales performance expectations
• Assist in employee development through role plays and observation - implement IBC Mission
• Establish and meet individual goals
• Provide customer service
• Organize blitzing, presentations, and call campaigns
• Maintain customer portfolio
• Provide branch numbers at manager meetings
• Facilitate branch meetings and/or huddles
• Assist with teller supervisor duties - overrides (teller and sales overrides, ending day, card wizard)
• Establish community involvement
• Understand and meet compliance expectations (exceptions, branch checklists)
• Assist in hiring and termination processes
• Assist with training
• Maintain and supervise time and attendance
• Other duties as assigned

Skills

• Effective English verbal and written communication skills
• Computer literate with working knowledge of Microsoft Office
• Service-oriented; actively seeking ways to help others
• Solution-oriented with self-starter motivation
• Time management and organizational skills
• Critical thinking to make decisions and act with urgency
• Ability to meet performance standards and deadlines
• Learning strategies
• Basic math skills
• Social perceptiveness
• Able to work on weekends
• Able to concentrate and focus on details
• Using logic and reasoning to evaluate solutions and approaches
• Monitoring and assessing performance for improvements
• Identifying complex problems and developing solutions
• Managing equipment, facilities, and materials
• Reconciliation and conflict resolution skills
• Ability to adapt quickly and provide guidance to staff
• Coaching, counseling, motivating employees, and creating a team environment
• Creating an ethical, non-discriminatory, and safe work environment with effective communication and problem-solving skills

Education & Knowledge

• High School diploma or GED
• Some college preferred
• Customer service experience preferred
• Ability to perform required duties

IBC Bank was founded in 1966 to meet the needs of small businesses in Laredo, Texas. The bank's success stems from an aggressive and innovative attitude. The "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers, and communities. Our commitment to "Do More" for the communities we serve is integral to our company culture.

The success of IBC, with 50 consecutive years of growth and profitability, is due to strong leadership, a customer-centric philosophy, and our motto of "Doing More" in our communities.

And there's more!

We offer a comprehensive benefits package, based on eligibility, including:

• Medical Plan
• Employer Paid Life Insurance
• Flexible Spending Program
• 401k
• Profit Sharing Program
• Supplemental Benefits such as Vision, Dental, Disability