Assistant Campus Manager

Job Description:

Works directly under the guidance of Campus Manager to help manage day-to-day facility operations and departments. On-site Assistant Campus Manager oversees and works as a communication hub for all 4 departments:
Guest Services, Spa, Hotel Operations, and Academy. Flexible hours available - Evenings, Weekends, and Holidays as Needed. This is an hourly position.

• Maintain a Positive Culture and EXCELLENT customer service.
• Uphold Puppy Paws Core Values.
• Always be actively growing in knowledge and skills through continued education.
• Excellent problem-solving, communication and interpersonal skills.
• Ability to work independently and prioritize tasks effectively.
• Comfortable and confident with all sizes and breeds of dogs.
• Have a full understanding of all Puppy Paws SOPs.
• Understand and operate within the Puppy Paws Service Standards.
• Be teachable and actively growing your knowledge and skills through continued education.
• Attention to detail and able to take instructions well and a good memory.
• Able to lift up to 50lbs.
• Must know roles in all 4 departments.

• Ensures each department is following standard operating procedure(s) (SOP).
• Create a hierarchy within teams through team leader development with weekly meetings with each department coordinator.
• Ensures cleanliness of building according to cleaning spreadsheet.
• HR updates for employee issues, concerns, call ins, etc. In conjunction with Campus Manager (all must be documented).
• Ensures schedules are being properly maintained.
• Performs employee reviews following SOP with Campus Manager.
• Maintains disciplining of employees following Discipline SOP.
• Ensures guidelines for team appreciation is being done.
• Ensure checklists are being utilized and up to date at all times.
• Maintain client carts.
• Review dog and employee incident reports for day and ensure they are handled properly.
• Assist with shift coverage and call-offs.
• Lead training and orientation with new staff.
• Assist in escalating and resolving client concerns.
• Support Campus Manager with operational coverage as needed.

• Model consistent, values-driver leadership.
• Proactively address interpersonal conflict with professionalism.
• Provide real-time feedback and coaching to peers.
• Maintain clear boundaries and appropriate authority.
• Facilitate team trust and psychological safety.
• Uphold and reinforce company standards and culture.
• Practice inclusive, team-focused decision making.