Collections Supervisor

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Collections Supervisor

695 OKLAHOMA TAX COMMISSION

Collection Services

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note:

Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Full time

Regular

Collections Supervisor

TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service.
About Us page to learn why we are passionate about tax compliance and believe it is the career for you!

There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees:

• Generous state-paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• A Retirement Savings Plan with a generous match.
• 15 days of paid vacation and 15 days of sick leave for full-time employees the first year.
• 11 paid holidays a year.
• Paid Maternity leave for eligible employees.
• Employee discounts with a variety of companies and venders.
• A Longevity Bonus for years of service.

The Collections Supervisor plays a critical role within the Oklahoma Tax Commission (OTC), leading and developing teams responsible for collections, compliance, and taxpayer account resolution activities. This position is responsible for creating a high-performing, accountable, and service-oriented work environment while overseeing daily operations related to revenue recovery, payment plan administration, administering garnishments, compliance enforcement, and taxpayer account management. The supervisor is expected to drive operational effectiveness through employee coaching, process improvement, collaboration, and data-informed decision-making.

• Provide leadership and supervision to one or more Collections Division sections, ensuring operations align with agency goals, revenue recovery strategies, compliance enforcement requirements, and operational expectations.
• Oversee daily collections and compliance operations by monitoring workloads, productivity, quality and performance metrics in order to meet division goals, service standards, and revenue recovery objectives.
• May oversee specialized collection, compliance, enforcement, or operations functions within the Collections Division, which may include:
  • Administrative Hearing processes for Oklahoma business that are out of compliance with tax obligations.
  • Professional License & State Employee Compliance programs to ensure compliance with applicable Oklahoma tax laws.
  • Administrative wage garnishment processes and enforcement activities.
  • Field collection and enforcement activities related to the collection of business taxes and enforcement of tax laws, which may include new business education and outreach, compliance verification activities, field investigations, statutory enforcement actions, and tobacco-related inspection and enforcement efforts.
  • Oversight and monitoring of Outside Collection Agencies (OCAs), including:
    • Monitoring daily activity and vendor performance to ensure compliance with contractual obligations, agency expectations, and operations standards.
    • Preparing monthly apportionment, reconciliation, and invoicing reports related to OCA activity.
    • Participating in procurement activities, including development and review of Requests for Proposals (RFPs), bids, contracts, and related vendor documentation.
• Develop and promote a culture of continuous improvement through process evaluation, workflow analysis, and implementation of operational and system enhancements.
• Lead, coach, and develop employees through mentoring, performance management, accountability, and ongoing support while fostering a collaborative, customer-focused, and continuously improving team environment.
• Provide guidance and support to staff on complex taxpayer accounts, escalated collection matters, compliance issues, and difficult customer interactions.
• Administer applicable laws, regulations, policies, procedures, financial controls, and revenue recovery and enforcement practices.
• Conduct quality assurance reviews, evaluates operations trends and performance metrics, and identifies opportunities to improve efficiency, consistency, and overall effectiveness.
• Develop, update, and maintain procedures, training materials, operational guidance, and workflow processes to support section…