Area Operations Leader

Area Operations Leader

BH Job
-4557-1

SF Job Req  Operations Leader

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Area Operations Leader

Dallas, TX;
San Antonio, TX;
Edmond, OK

Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Additionally, our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry's most difficult problems.

Compression Technologies & Services is hiring for an Area Operations Leader to join our team. This position is responsible for providing the leadership for all activities in the value stream process from the time the customer center receives the purchase order (PO) for an equipment or services sale through PO closure. This position has responsibilities to all processes within that oversight, including service coordination, daily process management, order management, parts inventory and shipment, inside sales, invoicing and collections, and customer satisfaction for 4 customer center locations across Texas & Oklahoma.

• Monitor the order management process and identify process improvement opportunities to drive accuracy, efficiency, timeliness, and customer satisfaction.
• Collaborate with sales on contract terms and order processing to minimize errors and maximize accuracy and on time delivery.
• Collaborate with service to ensure optimal customer experience, parts and resource availability and technician productivity.
• Visit customers on a regular basis to understand process challenges and customer requirements.
• Effectively attract, coach, counsel, train and develop all inside sales employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process and technical skills, to the highest degree possible.
• Proactively manage the workforce with cross-training and support to manage employee gaps, leveraging strengths and employee skill sets.
• Maximize cash flow by ensuring invoices are generated immediately upon completion of work, resolving disputes in a timely manner, managing budgets, and increasing utilization of sales support operations team.
• Create standard work processes where needed and ensure they are followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction. Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment.

• Bachelor’s Degree required in a related discipline;
  Engineering, Technical, Marketing or Business preferred.
• Individual must have a minimum of 7-10 years of experience in industrial product space, preferably with a diverse product portfolio including service offerings.

This position will be based out of one of the regional customer centers in Texas or Oklahoma with regional and overnight, out of town travel required (45-70%).

• Leadership skills are essential. Individual must have a minimum of 3-5 years management experience; preferably in a customer-facing environment.
• Work is completed through other employees, so this person must excel at hiring, developing, training, coaching, leading and motivating a diverse workforce for…