Front Desk Team Member - Pelican Bay Aquatic Center

Guest Services Team Member – Pelican Bay Aquatics Center

Pelican Bay Aquatics (PBAY SFM, LLC) is a premier sport, recreation, and entertainment destination focused on improving the health and economic vitality of Edmond, OK. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Pelican Bay Aquatic Center is a managed facility by PBAY SFM, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper‑growing industry where you will enjoy the journey and learn from the industry’s best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission‑focused company is highly entrepreneurial, team‑oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

Location:

Edmond, OK

Department:
Aquatics

Reports To:

General Manager

Status:
Seasonal

The Guest Services Team Member is responsible for providing excellent customer service and concession services to all Pelican Bay Aquatics Center guests.

• Assist customers as needed with outstanding customer service
• Operate an electronic cash register and credit card machine
• Operate the POS software efficiently & effectively
• Perform basic mathematical computations
• Balance drawer and manage daily income
• Communicate with the public in a tactful, polite, and friendly manner
• Clean dining and concession areas; assist in preparing and serving food items; fill condiment containers
• Assist in unloading, lifting, and carrying food and supplies from trucks and storage areas and place them in designated areas when needed
• Will be asked to cook/prepare food items
• Take and record temperature of food to ensure proper temperature controls in the transportation of food
• Assist in party rentals:
  Guest check‑in, party supplies and set‑up, cleaning of cabanas and shelters
• Alert management immediately for the following incidences: suspicious acting persons, intoxicated individuals, adults with no children, etc.
• Alert management immediately regarding mistake or adjustment to the cash drawer
• Additional tasks as assigned by management

• Must be at least 16 years of age
• Must be able to work weekends
• Must have or be willing to obtain Safe Serve Certification
• Food Handler’s Card preferred
• Prior experience operating a cash register and balancing a cash drawer is preferred
• Ability to communicate in a positive, friendly manner with patrons
• One year of customer service experience with general public preferred

• Occasionally required to climb or balance; stoop, kneel, crouch, or crawl
• Occasionally lift, pull, push, and/or move heavy items
• Exposure to cleaning chemicals that must be handled with extreme caution
• Work is outside and can be exposed to hot, wet, and humid conditions and temperatures exceeding 100+
• Minimal duties are performed in direct sunlight

Salary: $13 per hour