Team Leader, Restaurant​/Food Service

Job Title:

WB Team Leader Classification:
Non-Exempt Supervisor:
Operations Partner, Assistant Manager Managerially Responsible For:
Assists with supervising Team Members

Position Overview (Role):

The Team Leader at Whataburger-Vibe Restaurants will work closely with Restaurant Managers to ensure all operating procedures are followed. You will also assist with scheduling, training, and supervising team members to guarantee every customer receives a hot, freshly prepared product in a clean, friendly environment.

Essential Job Functions:

Deliver Shift Execution Own Shift Operations Open/Close Restaurant Working manager

Completes daily checklists & leverages tools for high performing shifts

Ensures SOPs are being followed

Effect daily Labor cost, COGS and sales – portioning, waste, labor management

Monitor daily cash management

Handle guest interactions

Leads culture, service model, & core values during each shift

Drive speed of service and sense of urgency

Responsible for safety and security during shift
2. Support team member development

Support team member and manager training

Supports team member accountability through documentation

Provide employee development and through training and shift coaching

Assess performance and provides feedback to team member and general manager

Supports recruiting through screening/initial interviews

Provide accurate promise times for every order and update regularly

Use deployment charts every shift

Build culture of recognition through use of our Rockstar cards
3. Support Financial Performance Manage speed of service/quote times

Manage labor during assigned shift

Manage food cost, waste, and inventory during assigned shift

Support ordering & inventory management

Maintain and manage equipment

Accountabilities:

Keeps General Manager promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action

Creates a positive working environment with positive actions

Able to perform all position responsibilities and performance objectives in a timely and effective manner in accordance with established company policies and procedures

Maintains a favorable working relationship with all company employees to foster and promote a cooperative working atmosphere, which will be conducive to maximum employee morale, productivity, and efficiency

Responsibilities:

Carries out responsibilities in accordance with the organization’s policies and applicable laws. With input, support and approval from the General Manager or Upper Management, responsibilities include screening applicants, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications/Requirements:

· Must be 18 years or older
·

Education & Experience:

A high school diploma or GED is preferred, or equivalent work experience. At least six months of experience in a retail or restaurant setting is required

Job Specifications:

Financial Accountability – Skills necessary to manage and control food costs, labor costs and expenses so that financial goals are met Strong Organizational Skills Teamwork – Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team Strong Leadership Skills – Serves as a role model for employees through teamwork support, attention to detail, quality control and interactions with Members, guests and team Members Experience in supervising and training staff, including safety training

Ability to prioritize and organize work assignments, delegate work Strong oral and written communication skills

Identifies and…