Member Specialist

Position Summary

Provides member service, maintains the checkout area, resolves member issues and concerns, promotes Sam's Club products and services, offers guidance and support to members regarding self‑service technology. Processes member purchases and assists with payments, returns, refunds, and exchanges in accordance with company policies for various membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.

• Follows proper procedures for handling merchandise. Corrects and reports unsafe situations to facility management.
• Maintains entrance areas: acknowledges members, verifies membership cards, identifies member needs, assists members in purchasing decisions, locates merchandise, resolves member issues, promotes company products and services, zones and arranges merchandise, assists members with transporting items, maintains a safe shopping environment.
• Maintains exit areas: reviews member receipts, acknowledges member needs, secures and safeguards Sam's Club assets and property by observing and communicating potential criminal activity pursuant to company policies, maintains paperwork, logs, and other documentation, executes emergency response procedures, ensures compliance with security and safety practices.
• Assists with training of Member Frontline Services associates on company processes and procedures, teaches new technology and tool functionality, delivers new programs rollout training, provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zoning area, arranging and organizing merchandise, identifying shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity, implements related action plans, uses Open Door Policy, and applies them in executing business processes and practices.
• Completes work assignments and priorities using policies, data, and resources; collaborates with managers, co‑workers, customers, and other business partners; identifies priorities, deadlines, and expectations; communicates progress; recommends improvement opportunities; adapts and learns from feedback.
• Acts with integrity, maintains and promotes highest standards of integrity, ethics, and compliance, models Walmart values, supports Walmart’s goal of becoming a regenerative company.
• Serves customers and members, delivers results putting customer first, makes decisions based on reliable information, balances short‑ and long‑term priorities, considers impact on team’s ability to deliver on purpose for all stakeholders.
• Strives for excellence, displays curiosity and desire to learn, takes calculated risks, demonstrates courage and resilience, drives continuous improvements, uses new technologies and skills, supports others through change.

• Health benefits:
  
  medical, vision and dental coverage.
• Financial benefits:
  
  401(k), stock purchase opportunity, company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting; includes PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes (amount depends on job classification and length of employment); meets or exceeds paid sick leave laws where applicable.
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, among others.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high‑school completion to bachelor’s degrees, including English language learning and short‑form certificates. Tuition, books, and fees are paid in full by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Hourly wage range: $17.00 to $25.00. The actual hourly rate will equal or exceed the applicable minimum wage. Additional compensation in the form of premiums may be paid ranging from $0.35 per hour to $3.00 per hour under specific circumstances, based on schedule, facility, season, or specific work performed.

Primary

Location:

1117 WEST I‑35 FRONTAGE ROAD, EDMOND, OK 73034‑0000, United States of America.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.