Mobile Associate StoreinStore Bilingual

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we’re UNSTOPPABLE for our employees!

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high‑traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving.

Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates exceed their performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

• Proactively engage with a broad range of customers in a highly‑traffic retail environment, using digital tools, communicating effectively, educating customers, and showcasing the value of T‑Mobile solutions.
• Consistently leverage digital self‑serve tools during customer interactions and the onboarding process, identify customer needs, and use solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services.
• Complete training on the T‑Mobile in‑store experience, new skills, products and processes, knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times. Continuously learn and improve skills to provide the best possible experience for customers.
• Partner with nearby store locations to properly and fully onboard customers. Perform skills practicing, knowledge sharing, store operations, opening and closing procedures, including carrying keys to kiosk cabinets, locking and securing kiosks and assets, and reporting any lost keys or assets to management.
• Be customer obsessed: passionate, friendly, and engaging with customers; build rapport and loyalty through every interaction; exceed customer expectations; proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account set up to device support and account servicing.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred (Preferred)

• Coaching (Required)
• Communication (Required)
• Consultative Selling (Required)
• Customer Communications (Required)
• Customer Education (Required)
• Customer Engagement (Required)
• Customer Needs Identification (Required)
• Customer Referrals (Required)
• Customer Satisfaction Management (Required)
• Customer Service (Required)
• Leadership (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)
• Sales Prospecting (Required)
• Sales Techniques (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
No

DOT Regulated Position (Yes/No):
No
Safety Sensitive Position (Yes/No):
No

Hourly Base Pay: $18.00, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual…