Relationship Banker

Relationship Banker (RB) is responsible for building, expanding, and retaining existing client relationships while providing an exceptional client experience.

• Share and recommend the bank’s full scope of resources with customers, including traditional in‑branch services, digital capabilities, and business partner resources.
• Ensure that individual goals are met through required levels of in‑person and outbound calling activities, providing solutions via a needs‑based philosophy.
• Perform all functions related to opening and closing accounts, including assisting customers with account selection, conducting account research, and complying with BSA and CIP requirements.
• Facilitate consumer loan requests, keeping current knowledge of loan policies and procedures, and assisting with the branch’s consumer loan portfolio.
• Uncover needs and refer customers to partner‑centric teams that work with small business, corporate, institutional partners, and mortgage and financial advisors.
• Maintain a high level of client satisfaction by engaging customers and ensuring an optimal experience.
• Ensure all departmental documents and activities comply with applicable laws, regulations, policies, and procedures, including completion of required compliance training.
• Process customer requests and transactions accurately and professionally while engaging in genuine conversations to identify needs and recommend solutions.

All Relationship Banker positions receive comprehensive training on products, services, needs‑based conversations, and other tools necessary to perform the role.

• High School Diploma or GED.
• One year of customer‑facing, goal‑oriented experience.
• Registration with the National Mortgage Licensing System and Registry (NMLS) required; obtain NMLS license after employment if not already registered.
• Computer skills: proficiency in MS Office programs.
• Ability to effectively motivate and present information to customers and employees in one‑on‑one and small group situations.
• Team‑centric approach to helping customers in a fast‑paced banking environment.
• Ability to coach and lead the branch team according to process and protocol in the absence of an AFCM.

• Occasional travel for meetings, training, bank conversion and acquisition support (sporadic and minimal overnight or out‑of‑town).
• Ability to provide support and guidance at other banking institutions within the market.

Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.