Sales Associate - HOTWORX

TSA Mission and

Hours:

• The TSA mission is to provide superior customer service, drive traffic, continually increase the membership base, and focus on member retention.
• TSA in-studio work hours are approximately 25-30 hours, with other hours potentially assigned.

• Required training includes completing the HOTWORX Certification and repeating it annually.
• The employee must maintain active CPR, AED, and First Aid certification at all times.
• The role requires completing all assigned HOTWORX® University Online courses in the Trainer Sales Associate curriculum and repeating them annually or as assigned.
• New HOTWORX® University Online courses must be completed as they become available, and certificates submitted to owners within 7 days.
• The employee must subscribe to, read, and put into practice the HOTWORX® weekly blog, and encourage new members to subscribe.

• Arrive 15 minutes early before all scheduled work shifts, promotions, sales appointments, and training sessions.
• Consistently maintain a professional appearance by adhering to the HOTWORX® Uniform Policy & Code of Conduct.
• Strive for 5-star online ratings by maintaining supreme customer service and hospitality.
• Follow general cleaning and maintenance checklists, including daily open/closing procedures.
• Complete pending tasks per shift, Dynamix reach-out, and any additional POS tasks.
• Sell memberships and achieve all membership sales goals.
• Sell retail and achieve all individual retail sales goals each month.

• Ensure members understand how to use the Burn Off App.
• Make every member feel special and keep them motivated.
• Assist members during visits with greetings, answering questions, providing sauna/workout instructions, and offering retail suggestions.
• Promote participation in the Burn Off Challenge and use of the HOTWORX® App.