Field Service Technician

Summary/Objective

The field service technician is responsible for troubleshooting electro-mechanical problems, completing installations, and performing unscheduled repairs and scheduled maintenance on equipment, based upon customer demand and need; and to provide complete customer satisfaction in a polite and professional manner.

• Effectively analyzes problem situations pertaining to breakdowns of customer equipment and recommends to customer actions necessary to correct situation.
• Exhibits a professional demeanor and promotes goodwill between the company and customers by providing a superior level of customer service.
• Observes, analyzes, and determines corrective course of action for service and repair of customer equipment.
• Performs necessary repairs to correct analyzed situations in a professional and productive manner.
• Performs scheduled maintenance on equipment for contracted customers according to Company policies and procedures.
• Follows safety rules and ensures that hazardous waste is disposed of properly.
• Opens and closes work orders with Dispatch, provides service repair narratives (written and verbal) for customer, and submits paperwork for time worked and repairs completed in a neat, accurate and timely manner.
• Accounts for 100% of paid time.
• Maintains part inventory and supplies in van.
• Maintains service van to ensure that it is clean, organized and hazard free inside and out.
• Ensures that regular maintenance is performed on service van (i.e. oil changes, tire rotations, etc.) and that required repairs are performed.
• Performs factory authorized modifications per specifications.
• Responsible for maintaining personal tools required for performing the job effectively and safely.
• Responsible for following customer’s safety and housekeeping guidelines when performing repairs at customer site.
• Performs related duties as assigned or as the situation dictates.

• Thoroughness.
• Technical Capacity.
• Financial Management.
• Personal Effectiveness/Credibility.

This position has no direct supervisory responsibilities.

• General Safety.
• Lock-out Tag-out.
• HAZMAT.
• Electrostatic Discharge Awareness.
• Foreign Object Damage Awareness.
• Quality System Awareness.

• A minimum of a high school diploma/GED and/or one to three years mechanical and electrical, experience in a similar environment or equivalent in college or vocational education.
• Excellent people skills and verbal communication required.
• Knowledge of reading schematics and manuals.
• Knowledge of mechanical and electrical equipment.
• Skilled in providing excellent customer relations by exchanging information with courtesy and consideration.
• Ability to exhibit a professional demeanor, and develop customer relations and superior service.
• Ability to effectively communicate (written and verbal) with all levels of an organization internally and externally.
• Ability to read and interpret schematics and understand necessary service and training manuals.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to understand and follow verbal and/or demonstrated instructions.
• Ability to maintain a good understanding of industry innovations and product availability in order to make recommendations based on customer needs.
• Ability to safely operate personal hand tools.
• Ability to draw upon available support resources from within the company and recognize when it is appropriate to do such.
• Such other knowledge, skills, and abilities as are necessary in connection with additionally assigned duties.

• Gilbarco Dispenser
• Gasboy Fleet
• Passport
• Veeder Root
• Verifone
• Fuel Master

Must possess a valid driver’s license and maintain a good driving record.

Security clearance may be required for this position.

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions at construction job sites. The noise level in…