Service Greeter

Description

Edmonds, WA | Toyota | Service greeter | Drive greeter | Guest services | Entry level | Customer service | Hospitality experience welcome | Pacific Northwest | Snohomish County | Veterans encouraged to apply | $18 - $20/hr

• You're a warm, attentive person who makes guests feel genuinely welcomed the moment they pull into the service drive -- you're calm under pressure, quick to read the room, and you understand that a great first impression sets the entire service visit
• You come from hospitality, retail, or another guest-facing background and you're ready to bring that standard to an automotive environment where the first 30 seconds of every guest interaction matters

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea:
do right by people, every time.

Swickard Toyota in Edmonds runs a high-volume service drive serving a loyal Snohomish County community. The Service Greeter is the first face every guest sees when they arrive -- the person who sets the tone for the entire visit. This is a guest‑experience role, not a traffic‑management role. The greeter who genuinely welcomes guests, communicates clearly, and transitions them to the right advisor smoothly is performing one of the highest‑impact functions on the drive.

• Welcome service guests as they arrive -- greeting them by name when possible, acknowledging their vehicle, and making them feel expected and valued from the first moment
• Gather initial vehicle information and reason for visit, and smoothly transition guests to the appropriate service advisor
• Manage drive traffic flow during peak hours -- keeping arrivals organized, wait times communicated, and guests informed
• Communicate wait times, advisor availability, and any delays clearly and proactively -- guests should never wonder what's happening with their vehicle
• Assist guests with any questions about the service process, loaner availability, or shuttle coordination
• Maintain a guest‑ready reception area and drive entrance throughout the shift

• Guest‑facing experience in hospitality, retail, front desk, or a comparable environment strongly preferred
• Naturally warm and composed -- you stay calm and welcoming when the drive is busy and guests are waiting
• Clear, professional communicator -- guests need accurate information quickly and confidently
• Reliable and punctual -- the service drive depends on consistent greeter coverage from open to close
• Valid driver's license with a clean driving record

• $18 - $20/hr
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• A genuine entry point into the automotive industry -- service greeters who perform at Swickard grow into service advisor, coordinator, and support roles
• Employee vehicle purchase and service discounts

• A high‑volume service drive where your impact on the guest experience is immediate, visible, and felt by every guest who pulls in -- the greeter who does this role well is recognized for it
• Toyota's loyal Snohomish County community returns on schedule and refers the stores that make them feel welcome -- your role directly shapes that reputation
• Swickard is one of the fastest‑growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- describe exactly what a great Service Greeter does in every interaction