Operations Manager - WA Market

Job Title:
Operations Manager - WA Market

Reports To:
Corporate Director of Administrative Operations

Schedule:
Monday-Friday 8am-5pm PST

Location:
Northpoint Washington (Edmonds, WA)

Compensation: $60,/year

Northpoint Recovery Holdings, LLC began 2009 as Ashwood Outpatient and officially launched the Northpoint platform in 2015. Now celebrating 10 years of growth in 2025, Northpoint is a leading behavioral healthcare provider offering evidence-based treatment for adults with substance use and co-occurring disorders through the Northpoint Recovery brand, and mental health treatment for adolescents through Imagine by Northpoint
. Operating under an in-network, commercial insurance model, Northpoint has grown exclusively through de novo expansion—from two facilities to seventeen across the Western U.S.—with more planned in both existing and new markets. We’re guided by core values of humility, heart, inspiration, and conviction
. Our mission is simple:
saving lives and restoring relationships by helping people get their lives back, and treating every individual with empathy and respect.

POSITION SUMMARY: As a key member of the Northpoint and Imagine team(s), the Operations Manager plays an essential role in fulfilling our mission to save lives and restore relationships. This person will oversee facility operations in a designated market and is responsible for ensuring that the physical environment of all facilities in that market meet all the State, Federal and Joint Commission regulations to support the safety of patients, staff, and guests.

It is critical that this employee keeps up to date with ever-changing healthcare rules, therefore strong knowledge in best practices and facility regulations in the healthcare sector is a must. The Operations Manager will work closely with each facilities leadership team to ensure day-to-day operations of all facilities in the market are running appropriately. The ideal candidate has excellent communication, multitasking, and problem-solving skills, with a positive attitude and a strong work ethic.

ESSENTIAL

RESPONSIBILITIES AND DUTIES:

• Responsible for the day-to-day maintenance of a safe, functional and clean physical environment for patients, employees, and visitors
• Provide effective oversight and coordination of vendors and onsite management team for assigned projects
• Develop comprehensive and clear project plans to submit to contractors, vendors, crews, and onsite team as needed
• Guide and instruct vendors to perform at their highest level; report underperformance expeditiously
• Oversee maintenance and repair projects
• Assist with all scheduled inspections, testing, drills and facility protocols, documents and reports as assigned
• Obtain quotes, oversee special projects, and take lead on vendor customer service calls and feedback sessions
• Coordinate and govern records and documents to aid in meeting all TJC, State and Federal regulations and requirements
• Ensure contracts and warranties are followed and addressed when needed
• Facilitate relationships with outside vendors to keep company grounds pristine
• Assist in managing residential on call schedule and being in rotation for residential on call schedule
• Monitor compliance for all vendor contracts and provide appropriate feedback as needed
• Stay current on Joint Commission and state regulations (via consultant, TJC manual, communication with TJC account representative, and state rules/regulations)
• Observe, review and analyze processes to identify inefficiencies and areas where improvements could be made
• Partner with leadership appropriately to maintain all facility Joint Commission tasks and Policy and Procedure requirements
• Collaborate with leadership to oversee and compile meeting materials, agendas, meeting space, catering needs, and technical support; leverage technology and quickly troubleshoot common technical challenges independently
• Design and maintain clear operational guides to ensure consistency of operations
• Maintain inventory ordering at the facility and manage to an established budget
• Cleanliness and upkeep of office environment both indoor and outdoor
• Maintain the facility condition and arrange for necessary repairs…