Admissions Representative

Admissions Representative

Edmonds, WA

Job Title:

Admissions Representative

Reports To:

Admissions Manager

Location:

This is a full-time on site position located at Northpoint Washington (Edmonds, WA)

Compensation: $22-28/hour

Schedule:

Friday-Monday 10am-8pm PST

Northpoint Recovery Holdings, LLC began 2009 as Ashwood Outpatient and officially launched the Northpoint platform in 2015. Now celebrating 10 years of growth in 2025, Northpoint is a leading behavioral healthcare provider offering evidence-based treatment for adults with substance use and co-occurring disorders through the Northpoint Recovery brand, and mental health treatment for adolescents through Imagine by Northpoint. Operating under an in-network, commercial insurance model, Northpoint has grown exclusively through de novo expansion—from two facilities to seventeen across the Western U.S.—with more planned in both existing and new markets.

We're guided by core values of humility, heart, inspiration, and conviction. Our mission is simple: saving lives and restoring relationships by helping people get their lives back, and treating every individual with empathy and respect.

As a key member of the Northpoint team, the Admissions Representative is responsible for overseeing the patient/client admissions lifecycle and consistently driving the census at each facility. This person will be managing a large amount of inbound and outbound lead generation activities including telephone calls, email communications, and online chats to prospect and develop leads. The Admissions Representative will work with multiple departments and outside vendors to ensure all goals are accomplished.

As an ambassador of Northpoint, adhering to our Core Values while assisting all potential clients is paramount.

• Coverage of Admissions phone line, online chats, and emails
• Obtain, or oversee, the acquisition of complete and accurate patient/client information pertinent for their admission into a Northpoint facility
• Explain insurance benefits to potential patients/clients and their families
• Consult with Admissions Supervisor, Program Director, and Clinical Team about potential admissions
• Discuss payment options with potential patients/clients and/or family members or fiduciaries
• Verify the acquisition of records for pending patients/clients from transferring and/or previous facilities and completion of other necessary documentation; ensure timely receipt of all necessary patient/client records
• Provide the Program Director with information on new patients/clients to aid in schedule development
• Alert Clinical Team about new patients/clients and ensure a gender specific client pickup is scheduled
• Interact with the patient/client and family and prepare them for the transition; communicate with the Clinical Team, as necessary
• Verify that the family, Admissions personnel at the referring facility, marketing representative, and any others involved in a patient's/client's admission have been contacted and provide all pertinent information about the admission to them
• Maintain contact with referral sources in cooperation with marketers
• Ensure accurate referral sources are entered into the electronic medical records system
• Maintain cleanliness of the Admissions office
• Drive Company vehicle for official and approved and business; ensure safe transport
• Adhere to all Company policies and procedures
• Maintain confidentiality in accordance with established policies and procedures and standards of care
• Performs other related duties and special projects as assigned

Must be at least twenty-one (21) years of age

1+ year of sales experience in a call center setting preferred

Experience with a growing company with multiple entities preferred

Action-oriented with the ability to: adapt to change, work independently, prioritize tasks, and drive to finish

Excellent critical thinking skills

Excellent organizational abilities

Strong mentoring, and coaching experience to a team with diverse levels of expertise; ability to influence and engage employees and peers

Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management, board of directors, and staff

Ability to operate as a practical tactical as well as a strategic thinker

Comfortable analyzing information and dealing with complexity

Quickly and effectively identify and resolve problematic situations

Able to handle confidential material in a reliable manner

Ability to perform several tasks concurrently with ease and professionalism

Ability to effectively prioritize workload in a fast-paced environment

Strong attention to detail and accuracy

Proficiency with Microsoft Office Suite

Required Certificates/Licenses/Registrations:

Must be at least twenty-one (21) years of age

Must have a valid driver's license and safe driving record

Full-time benefits include:

• Subsidized Health Insurance Coverage for Employee, Spouse, &…