Patient Concierge
Listed on 2026-08-20
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Healthcare
Medical Receptionist, Healthcare Administration
Description
Edmonds Eye is a progressive, nationally recognized ophthalmic medical and surgical practice dedicated to delivering exceptional eye care through advanced technology, clinical expertise, and compassionate service. We are seeking a Patient Concierge who is passionate about patient experience and thrives in a collaborative, fast-paced healthcare environment.
Our practice is home to a highly respected team of ophthalmic surgeons and optometric physicians, offering a broad range of medical and surgical eye care services. We believe our people are our greatest asset and are committed to fostering an inclusive, respectful, and team-oriented workplace where every team member is valued and supported.
This role is ideal for someone who is patient-focused, service-oriented, and enjoys working closely with the senior community.
Key Responsibilities
- Welcome and assist patients and visitors warmly, both in person and over the phone
- Schedule routine, follow-up, and specialty appointments as needed
- Serve as a key point of contact, responding to patient and visitor inquiries with professionalism and empathy
- Facilitate smooth patient flow by coordinating with clinical staff and communicating delays or updates
- Demonstrate critical thinking and problem-solving skills during challenging patient interactions
- Communicate clearly and effectively, both verbally and in writing
- Support a positive, efficient front-office experience in a team-based environment
Compensation & Benefits
- Competitive pay: $18–$22 per hour
- Medical, Dental, and Vision Insurance
- 401(k) plan with employer contribution
- Company-paid life insurance
- Robust ancillary benefits
- Generous paid time off and paid holidays
- EEO Statement
Requirements
Qualifications
- High school diploma or equivalent required
- Minimum of one year of general office experience in a healthcare setting preferred
- Strong customer service and interpersonal skills
- Proficiency with Microsoft Office, G Suite, and Windows-based systems
- Ability to multitask, stay organized, and follow through on tasks in a fast-paced environment
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