Senior Director Care Management - Everett, WA

Description

Calling all Esteemed Leaders! Are you a care coordination leader who thrives at the intersection of clinical quality and interdisciplinary collaboration? Do you bring deep expertise in case management, regulatory standards, and care transitions while driving improvements in cost, quality, and patient outcomes? If so, this Senior Director, Care Management opportunity may be an excellent fit.

The Senior Director, Care Management provides leadership and oversight for Case Management. This role requires broad and deep knowledge of care‑management principles, including performance improvement, healthcare finance (contractual arrangements, utilization and quality metrics), regulatory standards, discharge planning, social services, industry benchmarks and utilization management.

The Senior Director leads, supports, and coaches transition planners, social workers, and managers while fostering strong collaboration with physicians and interdisciplinary partners. This role plays a critical leadership function in improving the quality and cost‑effectiveness of care delivery, advancing care coordination across the continuum, and maintaining continuous regulatory readiness.

• Direct Case Management activities to ensure effective care coordination and appropriate utilization of services.
• Provide expert guidance to nursing and medical staff; serve as a trusted Case Management resource for clinical leadership.
• Lead interdisciplinary efforts to address complex discharge challenges, driving improvement in long length‑of‑stay (LOS) metrics.
• Develop and formalize relationships and processes that support timely, safe, and effective patient discharges.

• Lead department‑specific performance‑improvement initiatives and participate in organization‑wide PI activities.
• Establish and execute goals to improve LOS, documentation compliance.
• Collect, monitor, analyze, and act upon relevant care‑management data.
• Report quarterly performance results to the Utilization Management Committee.
• Remain current on all regulations impacting areas of responsibility and maintain a constant state of survey readiness.

• Ensure budgetary compliance for departments within scope and performance against agreed‑upon operational and financial metrics.
• Apply financial, contractual, utilization, and quality data to improve healthcare delivery systems and resource allocation.

• Lead all human‑resources aspects for Case Management teams, including:
• Recruitment, retention, and engagement of staff (target retention of 90% or greater)
• Timely and consistent management of HR issues in alignment with PH&S policies
• Coaching, performance management, and professional development
• Foster a culture of accountability, collaboration, continuous improvement, and clinical excellence.

• Build and sustain strong internal and external relationships across Swedish and the North Puget Sound Region.
• Collaborate with other Care Management and Care Coordination leaders, PMG, and provider groups to ensure seamless coordination across the continuum of care.
• Actively engage in regional leadership activities to advance system alignment and outcomes.

• Bachelor’s Degree in Nursing
• Master’s Degree in Social Work, Healthcare Administration or an MBA (preferred).

• 5+ years of care‑management experience in an acute care setting (comparable experience may be considered).
• 3+ years of prior supervisory experience.
• Experience with:
• Acute case management
• Discharge planning and care transitions
• Evidence‑based practice

• Strong knowledge of principles and practices of acute case management.
• Understanding of the care continuum and care transitions related to acute‑care ministries.
• Knowledge of regulatory standards impacting case management and utilization review.
• Demonstrated analytical and problem‑solving skills with the ability to act on performance data.
• Excellent communication, writing, organizational, and interpersonal skills.
• Abi…