Life Coach; Overnight Thurs

Edmonds New Start Center Overnight Life Coach

The Edmonds New Start Center (EDNSC) is a new 24/7 Emergency Housing facility operated by the YWCA of Seattle | King | Snohomish, located in Edmonds, Washington. The center provides safe, supportive housing for up to 45 individuals transitioning from homelessness to permanent housing. Clients have access to a range of onsite services, including case management, life skills training, and connections to healthcare, employment, and other community resources, all designed to support their journey toward stability and self sufficiency.

The center fosters a compassionate, community focused environment where clients can rebuild their lives with dignity, independence, and hope.

Life Coaches work with clients in an emergency housing setting to support their transition into permanent housing. While daytime staff maintain ongoing caseloads and provide intensive case management, the Overnight Life Coach plays a critical role in maintaining a safe, welcoming, and supportive environment for all residents during overnight hours.

This position provides crisis intervention, de-escalation, safety monitoring, and client support throughout the night, responds to resident needs and emergencies, conducts regular facility rounds, completes required documentation, and helps ensure the overall safety and security of the building. Overnight Life Coaches also assist with new client arrivals when needed, support residents in accessing immediate resources, reinforce program expectations, and communicate important client updates to the daytime team to promote continuity of care.

Weekend overnight staff support all clients in the program rather than carrying an assigned caseload and help ensure residents remain connected to services that support long term housing stability and self sufficiency.

Schedule:

Thursday through Monday, 11:30 p.m. to 8:00 a.m. (overnight).

• Case Management
• Provide high quality, structured, culturally responsive, and consistent in-person trauma-informed case management, resource coordination, and stability planning.
• Utilize principles of Motivational Interviewing, Housing First, and Harm Reduction to assist clients with the development of a Housing Stability Action Plan
• Conduct periodic room inspections to ensure client rooms and bathrooms are clean, neat, and free of damage
• Help prepare and distribute daily cold-prepared meals to clients.
• Incorporate the YWCA's Social Justice Initiative by understanding how racism, sexism, classism, and other oppress ions intersect and are embedded in institutions.
• Treat all visitors, clients, staff, and volunteers with respect and dignity regardless of race, ethnic background, gender or socioeconomic background.

• Safety and Security
• Maintain working knowledge of fire, safety and disaster plans related to emergency situations and conditions.
• Maintain confidentiality of all clients, visitors, and staff by not giving out any information without Supervisor approval.
• Ability to de-escalate conflicts or crises between clients and/or other individuals and directs them to appropriate staff who can provide next steps.

• Administrative Duties
• Maintain accurate client records, including case notes, assessments, and progress reports.
• Understand and follow all policies in the EDNSC Staff Handbook as well as other YWCA policies and procedures.

The duties listed above are representative of the essential functions of the position. Other duties may be assigned as needed. Must have's to be successful:

• Experience with case management, motivational interviewing, mental health, chemical dependency, and domestic violence.
• Bachelor's Degree in social services related field with at least two years of case management experience working with low-income, homeless and chronically homeless households. Prefer chemical dependency and/or mental health background.
• OR Associate's Degree in social services related field with at least five years of case management experience working with low-income homeless and chronically homeless.
• Any combination of skills and experience demonstrates the ability to perform this job effectively.
• Comprehensive understanding of issues around homelessness, poverty and trauma, especially as they affect specific populations, including but not limited to veterans, families, the elderly & disabled, people who live with chronic mental illness, youth, LGBTQI people, immigrants & refugees, and people of color
• Knowledge of services available in Snohomish County and the greater Puget Sound region for low-income individuals or those experiencing homelessness.
• Strong organizational, time management, and prioritization skills, with the ability to manage multiple clients and tasks simultaneously.
• Attention to detail, oral and written communication organizing/time management, initiative, collaboration, ethics and integrity.
• Basic computer literacy with ability to use Outlook, Microsoft Word, Excel, and SharePoint.
• Ability to respond appropriately in…