Hearing Care Co-ordinator

POSITION TITLE:

Hearing Care Co-ordinator (HCC) - Edmonton, AB

Job Duties and Responsibilities:

• Greets customers when they enter
• Answer phone/make phone calls for various purposes
• Confirm appointments
• Schedule appointments for assigned office and/or any applicable out of town clinics
• Manage incoming phone calls, deliver and return messages
• Outbound calls to our patients for various purposes
• Scheduling to maximize test opportunities for the office and any out of town clinics
• Order and sell products
• General office and administrative duties
• Pull charts for customers scheduled for hearing tests or other appointments
• Stock shelves (batteries, pamphlets, supplies etc.)
• Invoicing for hearing aids and other products or services
• Customer information entry into clinical management system
• Prepare the out of town clinic schedules for the Hearing Care Professionals to take with them
• Receive hearing aid repairs and enter appropriate information into the system
• Receive mail, process incoming payments and distribute mail
• Mail batteries/supplies on customer request
• Mail hearing aids when requested
• Perform follow up activities with customers and other leads
• Be able to accurately process all clinic forms as they relate to customer care (i.e., customer records, financial forms, and insurance contracts where applicable).
• Develop and execute lead generation test opportunities through business networking and outreach within the community
• Manage customer database and call list
• Submit insurance claims and follow-up with insurance plans where applicable
• Manage account receivables and payables
• Cash management including making bank deposits and balancing out sales media
• Make sales calls to help generate business
• Assist the Hearing Care Professionals
• Perform a variety of cleaning duties to maintain a clean work environment and clean patient care areas
• Follow all Beltone corporate policies and procedures

• High School diploma or equivalent is required
• 2 years of previous office experience is preferred
• 2 years of previous sales and customer service experience is preferred
• Must be well organized and able to multitask effectively
• Must have the ability to communicate effectively in English, verbal and written
• Must be proficient in MS Office and possess valuable computer skills
• Must have the ability to sit at a desk for 70%-90% of the work day
• Must be self-motivated and highly organized