Placement Administrator

Position: Housing Placement Administrator
GEF Seniors Housing is the largest provider of affordable supportive housing for low to moderate income seniors in Alberta. As a leading provider of safe, affordable, quality accommodations, we offer competitive salaries and excellent working conditions for our team of employees, and the opportunity to positively contribute to our clients’ quality of life.

Details:
Temporary, Days, 37.50 hours per week, Monday to Friday, 8:00AM to 4:00PM (This is a temporary position that will end on or before January 31, 2028)

Pay Scale:
Commensurate with education and experience

Locations:
Central Services, 14220 - 109 Avenue NW, Edmonton, AB T5N 4B3, and various locations throughout Edmonton (travel between other GEF sites may be required, mileage paid)

Typical Duties:
The Housing Placement Administrator (HPA) supports the transition of seniors into an appropriate GEF housing program, ensuring that they are treated in a dignified manner, that the intake process is respectful of applicant’s choices, and ensuring transparency and accountability in the organization’s management of its housing units. Reporting to the Community Support Manager, the Housing Placement Administrator is responsible for delivering accurate, timely, and client focused administrative support across the housing placement process.

Core responsibilities
1. Application Screening & Eligibility Verification

Reviews and verifies housing applications and transfer requests for completeness and eligibility.

Processes applications in systems such as Rent Café and the Housing Management System, ensuring correct coding and documentation.

Prepares and distributes housing information packages to applicants.

2. Data Entry & Documentation Management

Enters applicant information, uploads required forms, and maintains accurate digital records.

Supports statistical collection, recording, and reporting activities.

Assists with quarterly housing file audits to ensure accuracy, compliance, and completeness.

3. Communication & Applicant Support

Provides front line support by responding to in person, phone, and email inquiries from applicants, tenants, and families.

Prepares and sends correspondence regarding application status, missing information, and next steps.

Coordinates housing interview scheduling across various housing programs.

4. Process Coordination & Administrative Support

Performs general clerical, reception, and administrative duties to support the Client and Housing Services team.

Collaborates closely with Housing Placement Coordinators to ensure consistent processes and effective information sharing.

Completes additional tasks as assigned by the Community Support Manager or other Client and Housing Services leadership.

Experience/Education Preferences

Post Secondary Diploma or Degree, preferably in office administration, social work, human resources or related fields. High school Diploma with extensive experience will be considered.

Experience with client management applications and general PC systems, ensuring efficient data entry, retrieval, and reporting.

Ability to synthesize data across multiple sources, ensuring comprehensive analysis for decision-making and program improvements.

Experience working with seniors is an asset.

Strong English communication skills are required, both written and verbal.

Strong Microsoft Office skills, including proficiency in Excel, Word, Teams, and Outlook for managing records and correspondence.

Excellent customer service skills, ensuring professional communication and responsiveness when assisting applicants and addressing inquiries.

Ability to work independently and with a team to coordinate multiple projects in a fast-paced environment with tight deadlines.

Highly proficient in written and verbal communication, ensuring clarity in application processing, housing placements, and correspondence with applicants and stakeholders.

Committed to continuous learning, staying updated on best practices, policies, and strategies to enhance efficiency in housing placements.

Other Requirements

Strong Communication and Customer Focus

Organization and Time Management

Flexibility, Adaptability, and Independent Work Ethic

Empathy, Patience, and Approachability

Understand, practice, and exemplify GEF’s Quality of Life Philosophy, Vision, Mission, and Values.

What We Offer

Paid Training, including Health & Safety certification and hands-on, role-specific learning

Company-covered Criminal Record Check

Internal applicants:
Please advise your supervisor or manager of your intent to apply and apply via Dayforce careers.

The job competition will remain open until a suitable candidate is found.

The successful applicant will be required to undergo a criminal records check.

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