Administrative Assistant - Intermediate; Onsite) JP

Job Openings Administrative Assistant
- Intermediate (Onsite) JP870

Perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs and managing various administrative activities.

• Serve as primary contact for phone and email inquiries from educators, operators, parents, stakeholders, and the public.
• Provide accurate, timely, and respectful responses; assess urgency, manage high call volumes, and de escalation difficult situations.
• Explain certification requirements, policies, procedures, assessment processes, and upgrading options.

• Assessing Canadian and international educational credentials against Alberta Child Care Staff Certification standards.
• Reviewing programs of study and make certification decisions or recommendations in alignment with legislation and policy.
• Managing first level certification appeals; confirm, revise, or escape decisions as required.
• Review and process staff qualification exemptions within assigned authority.

• Accurately enter, maintain, and review client data in CCIS and ECDS.
• Open, update, and manage client files; verify documents for completeness and accuracy.
• Monitor system data quality and identify issues requiring referral or follow up.

• Provide administrative support including file management, scanning, data entry, correspondence, and document processing.
• Assist clients and staff with forms, online applications, and document submission.
• Support training and development of new assessors and administrative staff; assist with reassessments.

• Liaise with educational institutions, assessment bodies, and other jurisdictions to verify credentials.
• Maintain relationships with organizations delivering the Level 1 Child Care Orientation Course.
• Contribute to system testing, process improvements, and development of guides, forms, certificates, and communication materials.