AR Collections Clerk

AR Collections Clerk

Job Location:

Clinic Support Office – Edmonton - Hybrid

Job Type: Full-Time

Experience Level: Mid Level

Schedule:

Monday to Friday 8:30 – 4:30

Number of Vacancies : 1

COMPANY INFORMATION
Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario. Regardless of your role, you will be an integral part of our customer‑first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.

By choosing to belong at Medicentres, you will join a team of passionate, like‑minded people enjoying a challenging and rewarding career in the ever‑changing health care industry.

JOB PURPOSE
The AR Collections Clerk plays a pivotal role in ensuring the smooth operation of Medicentres Canada Inc. by managing various accounts receivable collections, invoicing tasks, processing credit card payments, and maintaining up‑to‑date customer records. The primary purpose of this role is to facilitate efficient collection processes, enhance customer satisfaction through timely and accurate interactions and collection while contributing to the overall financial health of Medicentres Canada Inc.

PRINCIPAL RESPONSIBILITIES

Monitor and maintain AR portfolio for all segments of our business. Approx. 500 customers

Maintain a customer first mindset while performing collections and follow‑ups

Develop overall collection strategy and process for outstanding balances while maintaining a positive customer relationship and leveraging the tools of our parent company.

Resolve any discrepancies or issues related to billing in a timely and efficient manner.

Maintain accurate documentation of collections in all platforms while maintaining process and present solutions to operational users. Meet with internal and external users effectively, while presenting progress reports and recommendations once a month in a formal setting.

Adhere strictly to company policy, procedures and practices.

Other tasks and cross training will include:

Generate invoices based on appointments and services rendered, ensuring accuracy and completeness of information.

Create manual invoices for monthly and quarterly DOT customers.

Collaborate with relevant departments to gather necessary information for billing purposes.

Process credit card payments through Moneris payment processing system.

Create and update customer information in operating system, ensuring accurate and up‑to‑date records.

Verify accuracy of customer data and address any discrepancies or issues as needed.

Perform other duties and special projects as assigned.

KNOWLEDGE, SKILLS AND EXPERIENCE

2 years experience in an AR Collections role

Community College Diploma

Skilled in data mining and analysis using custom software and Excel

Excellent verbal communication skills

Strong planning and organization skills

Ability to collaborate with team members and other departments within the organization

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