Regional Operations Specialist

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Regional Operations Specialist

Reports to:

Regional Operations Manager, Prairies

Location:

Edmonton, AB

We are looking for a Regional Operations Specialist to join our Operations Team in the Prairies. This position reports to the Regional Operations Manager, Prairies and will provide a high level of in-bakery operational support, training, guidance, and oversight to deliver improvements in bakery sales, operating profit and standards.

• Conduct regular bakery visits/assessments to evaluate franchisee compliance with merchandising, customer experience, and product quality and support implementation of changes as necessary
• Where appropriate, provide in-bakery training and operational support to address improvement opportunities for increasing bakery sales
• Coordinate and implement local marketing initiatives
• Implement plans to improve franchise operating profit across portfolio as directed by the Regional Director
• Attend in-person production process reviews (e.g., recipe compliance)
• Conduct in-bakery reviews of actual production vs. production schedules
• Attend Quarterly and Annual Business Reviews as required and contribute to discussions to ensure outputs align with in-bakery actions
• Monitor and ensure bakeries meet standard expectations, and implement with franchisees actions
• Comply with all relevant OH&S policies
• Other projects and tasks as required

• A high-energy, positive attitude with the ability to quickly develop trust and meaningful relationships
• 1-2 years’ experience in operations, preferably in a franchise retail environment
• 2+ years' experience in customer service
• 1-2 years’ experience in the food service, hospitality or franchise industry
• Baking experience required
• Valid driver’s licence and willingness to travel frequently and spend time ‘in the field’ rather than behind a desk
• Excellent verbal and written communications skills
• Ability to influence others in order to affect change and drive constant improvement
• Can work autonomously, as well as collaborate and work within a team setting
• Excellent communication, problem- solving and conflict resolution skills
• Robust interpersonal skills to build trust and rapport
• Strong organizational skills to manage multiple tasks and deadlines
• Strong attention to details

• Competitive salary and vacation plan
• Both individualized and a company-wide bonus plans
• A great Extended Health & Dental Benefit, Group RRSP Matching and Flexible Spending Account
• Paid sick and personal leave days
• Paid day for community service/volunteer time
• An open, ‘continuous-learning’ environment where professional development and career progression is encouraged
• Work within a dynamic, driven, high-achieving, close-knit and fun-loving team
• High level of autonomy and responsibility

Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.