Operating Memory Expert

Position: Operating Memory Expert at Harper
Drive operational excellence at Harper as the Operating Memory Expert, based in San Francisco. This role combines AI fluency and exceptional documentation skills to turn knowledge into actionable processes.

In this role, your primary responsibility will be converting oral knowledge into structured documentation that AI can leverage. You will work closely with various teams to identify knowledge gaps and streamline processes. Candidates should have 2-8 years of relevant experience and a passion for enhancing operational workflows through AI.

Key Responsibilities:

• Embed with teams to document and organize tribal knowledge

• Transform unstructured data into user-friendly artifacts

• Enable smoother operations by documenting workflows and edge cases

• Conduct interviews to extract operational details for improvement

• Create training materials and SOPs based on documented processes

Requirements:

• 2-8 years in product operations or similar

• Strong ability to synthesize complexity into simplicity

• Proficient in leveraging AI tools for documentation

• Excellent written skills and information architecture instincts

• Based in SF or open to relocation

Bring your skills in knowledge synthesis and AI to revolutionize operational memory at Harper.
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