Organizational Change Manager - Senior JP

Project Name:

Consumer Licensing Enquiry Online – Organizational Change Manager

Scope:

The Organizational Change Management (OCM) Lead will provide change management, business readiness, communications, stakeholder engagement, training, adoption, and AI enablement services in support of the Consumer Licensing Enquiry Outreach (CLEO) initiative.

The resource will work under the direction of the Service Owner, Project Manager, and Business Leadership and will collaborate with business, technical, operational, and vendor stakeholders to support the successful implementation, adoption, and sustained use of CLEO, including the effective and responsible use of approved AI-enabled tools and capabilities where applicable.

The OCM Lead will be responsible for developing and executing strategies that prepare stakeholders for organizational, process, technology, and AI-enabled changes resulting from the CLEO modernization initiative. This includes supporting stakeholder readiness, business adoption, communications, training, knowledge transfer, and transition-to-operations activities.

Work is deliverable-based and aligned with approved CLEO change management, communications, training, adoption, AI readiness, and business readiness artifacts.

Services are performed within established Government of Alberta project management, organizational change management, responsible AI, privacy, security, accessibility, and governance frameworks.

The resource is responsible for planning, coordinating, and executing change management and business readiness activities required to support successful CLEO adoption, including identifying opportunities to leverage approved Artificial Intelligence (AI) and Generative AI tools to improve stakeholder engagement, communications, training development, knowledge management, organizational readiness, and reporting activities.

The resource will support the assessment of organizational impacts associated with new business processes, digital capabilities, and AI-enabled ways of working and will develop strategies to support user adoption and readiness while ensuring compliance with Government policies, governance requirements, and responsible AI principles.

The resource has no authority for project scope approval, budget approval, solution design decisions, procurement decisions, operational policy decisions, AI governance decisions, or production release sign-off.

Engagement is time-bound to CLEO project delivery, business readiness, deployment readiness, stakeholder adoption, transition to operations, post-implementation stabilization, and continuous improvement activities.

The OCM Lead is expected to promote a culture of responsible innovation by supporting the adoption of approved AI-enabled tools and practices while ensuring that all AI-assisted outputs are appropriately reviewed for accuracy, quality, privacy, security, accessibility, and alignment with business objectives and Government of Alberta standards.

• Develop, maintain, and execute an integrated Business Readiness and Organizational Change Management strategy aligned with CLEO project scope, milestones, releases, deployment activities, and emerging AI-enabled capabilities.

• Identify readiness requirements, dependencies, assumptions, constraints, and potential impacts associated with new technologies, including AI-enabled business processes and tools.

• Establish and maintain business readiness plans, schedules, deliverables, metrics, and reporting mechanisms, leveraging approved AI-enabled tools where appropriate to improve efficiency and insight generation.

• Ensure change management activities are integrated with project delivery plans, governance processes, and organizational…