Business Services Analyst

Job Information
Job Title :
Business Services Analyst
Job

Requisition  : 86859
Ministry :
Service Alberta and Red Tape Reduction
Location :
Calgary and Edmonton
Full or Part-Time :
Full-Time
Hours of Work : 36.25 hours per week
Permanent/Temporary/Wage :
Permanent
Scope :
Open Competition
Closing Date :
September 17, 2006
Classification :
Program Services 3 (PS3)
Salary : $2,935.39 to $3,850.29 bi-weekly ($76,613- $100,492/year).

Are you passionate about driving impactful change and delivering innovative solutions in critical business systems? Join our dynamic System and Analytics team within the Land Titles and Surveys Branch, where you will play a pivotal role in safeguarding over $400 billion in real property assets while advancing process efficiencies, policy improvements, and client service excellence. To learn more about us, please visit:

Service Alberta and Red Tape Reduction |  .

Role Responsibilities
As the Land Titles Business Services Analyst, you will collaborate with stakeholders to assess business needs, improve workflows and develop practical solutions that enhance service delivery. Reporting to the Manager of System and Analytics, you will analyze data, prepare reports, and apply statistical modelling to identify trends, support evidence-based decisions, and measure operational performance. You will also contribute throughout the project lifecycle by preparing business cases and implementation strategies, managing risks and operational impacts, and supporting testing, documentation, and training.

Working closely with IT partners, vendors, and the business areas, you will ensure solutions meet business, legislative, policy, security, privacy and data management requirements.

Your key responsibilities include:

Business Analysis & Process Improvement.
Collaborating with stakeholders to identify, analyze, and document business requirements, workflows, and design concepts.
Researching and resolving service delivery issues while identifying opportunities for efficiency, automation, and improved client services.
Facilitating stakeholder engagement to ensure acceptance and understanding of proposed changes.
Supporting project lifecycle activities, including initiation, planning, execution, and closure, while managing risks, timelines, and business impacts.
Developing business cases, implementation strategies, and recommendations aligned with operational and policy requirements.
Supporting user acceptance testing, user documentation, and training to ensure system enhancements meet business needs.
Ensuring adherence to legislation, policies, and data management best practices.
Develop and maintain operational reports, dashboards, and performance measures to support planning, monitoring and decision-making.
Apply statistical modelling and analytical techniques to identify trends, forecast outcomes, evaluate service performance, and provide evidence-based recommendations.
Liaising with IT partners, vendors, and other business areas to ensure effective collaboration and alignment.

What you’ll bring to the role:

Strong analytical thinking:  Ability to assess complex business processes, identify inefficiencies, and propose data-driven solutions.
Effective communication skills:  Clear articulation of technical and operational concepts to diverse stakeholders, ensuring alignment and understanding.
Problem-solving mindset:  Proactive approach to resolving challenges and advancing process improvements.
Collaboration and facilitation:  Exceptional interpersonal skills to engage stakeholders, foster collaboration, and drive consensus.
Adaptability and resilience:  Comfort with managing change and navigating ambiguity in a dynamic environment.

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Systems Thinking:  Recognizing the interconnectedness of processes and systems to develop sustainable, long-term solutions.
Drive for Results:  Demonstrating a commitment to achieving high-quality outcomes by meeting deadlines, solving problems efficiently, and delivering value to stakeholders.
Build Collaborative Environments:  Fostering trust, teamwork, and collaboration among diverse stakeholders to achieve shared goals and ensure effective communication.
Creative Problem-Solving:  Applying innovative approaches to overcome challenges and enhance…