Organizational Change Manager; Citizen Services​/ServiceNow) Tri-global Solutions Group Inc.

SENIOR ORGANIZATIONAL CHANGE MANAGER (Citizen Services Portal / Service Now)

Requisition #: R26-3597 (GOAPRDJP)

Location: Remote (within Canada)

Engagement Type: Contract

Number of Resources required: 1

Rate (CAD): Up to $110.00 per hour / Commensurate with related experience and market competitiveness

Term:  to  with 12-month extension available (up to 24-month contract)

Hours per day: 7.25

Security Screening: Standard (Criminal Record Check)

Key Mandatory

Experience:

Candidates must have at least two years of experience supporting citizen service portals (external facing services) and business workflow applications on Service Now or a similar platform.

Tri-global Solutions Group Inc. is seeking one (1) Senior Organizational Change Manager (Citizen Services Portal / Service Now) to join our talented Service Delivery team at Ministry of Technology and Innovation (Government of Alberta).

WORK MODEL: The successful candidate(s) will work remotely; however, may be required to attend meetings or work sessions in Edmonton, AB on reasonable notice provided by the Client (onsite attendance unlikely for out-of-province contractors). Work must be done from within Canada, due to network and data security policies. Applicants must be authorized to work in Canada to apply (e.g., Canadian Citizen, Permanent Resident, etc.).

Standard Hours of work are 08:15 – 16:30 Alberta time, Monday through Friday excluding observed holidays.

Thank you.

Tri-global Solutions Group Inc.

Website:

Project Name: Consumer Licensing Enquiry Online – Organizational Change Manager

Scope: The Organizational Change Management (OCM) Lead will provide change management, business readiness, communications, stakeholder engagement, training, adoption, and AI enablement services in support of the Consumer Licensing Enquiry Outreach (CLEO) initiative.

The resource will work under the direction of the Service Owner, Project Manager, and Business Leadership and will collaborate with business, technical, operational, and vendor stakeholders to support the successful implementation, adoption, and sustained use of CLEO, including the effective and responsible use of approved AI-enabled tools and capabilities where applicable.

The OCM Lead will be responsible for developing and executing strategies that prepare stakeholders for organizational, process, technology, and AI-enabled changes resulting from the CLEO modernization initiative. This includes supporting stakeholder readiness, business adoption, communications, training, knowledge transfer, and transition-to-operations activities.

Work is deliverable-based and aligned with approved CLEO change management, communications, training, adoption, AI readiness, and business readiness artifacts.

Services are performed within established Government of Alberta project management, organizational change management, responsible AI, privacy, security, accessibility, and governance frameworks.

The resource is responsible for planning, coordinating, and executing change management and business readiness activities required to support successful CLEO adoption, including identifying opportunities to leverage approved Artificial Intelligence (AI) and Generative AI tools to improve stakeholder engagement, communications, training development, knowledge management, organizational readiness, and reporting activities.

The resource will support the assessment of organizational impacts associated with new business processes, digital capabilities, and AI-enabled ways of working and will develop strategies to support user adoption and readiness while ensuring compliance with Government policies, governance requirements, and responsible AI principles.

The resource has no authority for project scope approval, budget approval, solution design decisions, procurement decisions, operational policy decisions, AI governance decisions, or production release sign-off.

Engagement is time-bound to CLEO project delivery, business readiness, deployment readiness, stakeholder adoption, transition to operations, post-implementation stabilization, and continuous improvement activities.

The OCM Lead is expected to promote a culture of responsible innovation by supporting the adoption of approved AI-enabled tools and practices while ensuring that all AI-assisted outputs are appropriately reviewed for accuracy, quality, privacy, security, accessibility, and alignment with business objectives and Government of Alberta standards.