Pension and Benefits Administrator

The Pension and Benefits Administrator works in a team environment and is responsible for the ongoing administration of the client’s health, welfare, and pension plans in compliance with plan rules, legislative requirements, and internal practices.
Responsibilities   Communicate and coordinate with members, employers, union representatives, actuaries, auditors, custodians, and other third‑party representatives regarding benefit entitlements, data, administration procedures, and interpretations of plan provisions.
Maintain up‑to‑date records for members and clients.
Determine entitlements on death, disability, retirement, termination, and marriage breakdown in accordance with specific plan provisions, government legislation, and current service standards.
Authorize payment of benefit entitlements.
Work with senior members of the team during the peer review process.
Participate in the preparation of client administration reports, if applicable.
Identify process improvements and work with the team to implement new procedures.
Receive and respond to plan inquiries and requests from clients received via telephone, mail, email, or other means.
Participate in other duties and projects as assigned.
Key Contacts/Relationships   Reports directly to the Supervisor of Administration.
Works collaboratively within the Benefit and Pension Department and across other administrative teams (Benefits, Disability, etc.) to provide excellent customer service.
Communicates and coordinates with managers, supervisors, clients, members, plan actuaries, plan auditors, lawyers, unions, employers, and other third‑party representatives.
Responds directly to plan participants, members, spouses, and beneficiaries regarding pension entitlements and plan information.
Qualifications   Completion of post‑secondary education in Business Administration, Finance, or Accounting (a Bachelor’s degree in Business Administration or Mathematics is preferred).
At least 2 years of professional experience in pension administration or pension analysis.
Completion of an RPA, CEBS, or GBA designation would be considered an asset.
Knowledge of employee benefits and pension legislation.
Familiarity with pension and benefits calculations, actuarial terminology, valuation report preparation, data reconciliations, and related processes.
Intermediate MS Word and MS Excel skills.
Strong mathematical and analytical abilities with exceptional attention to detail.
Strong organizational, time‑management, and accountability skills with a proven ability to manage priorities effectively.
Excellent written and verbal communication skills.
French language skills are considered an asset.
Compensation and Benefits   Hourly wage up to $34.32, depending on local market conditions, geography, and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training.
Competitive salaries, a comprehensive group benefits plan, and a generous retirement savings plan.
Inclusive and accessible work environment that values diversity.
McAteer provides third‑party advisory and administration services for over 200,000 plan members and beneficiaries. We are authorized claims payors for several major insurance companies and provide administration services to plans that are local, provincial, and national in scope.

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