Client Service Representative

Client Service Representative – Edmonton, AB

Part time – Regular – Weekly

Hours:

25 –

Location:

Edmonton Parkdale. The position is posted today and does not expire until May 22, 2026.

As a member of the Personal and Business Banking Team, you’ll work in a rapid‑paced Banking Center and use your knowledge of financial services products to help clients with their day‑to‑day banking needs. You’ll answer questions, assist with transactions, and proactively connect clients with the right team members. You’ll be the first line of support as clients work toward their financial goals.

• Client engagement – Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right team members who can help them reach their goals.
• Problem solving – Listen, ask questions, and put yourself in the client’s shoes. Take accountability for client issues and know when to lean on others to create a better solution together.
• Leveraging technology – Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

• You put our clients first and engage with purpose to find the right solutions.
• You’re goal oriented, motivated by accomplishing your goals, and deliver your best to make a difference.
• You’re passionate about people, find meaning in relationships, and surround yourself with a diverse network of partners.
• You love to learn, have a strong sense of curiosity, and have a passion for growing your knowledge.
• You engage with your heart and mind, respect different perspectives, and listen to and learn from the experiences of others.
• Values matter to you. You bring your real self to work and live our values – trust, teamwork, and accountability.

• Competitive salary and incentive pay.
• Banking benefits and a benefits program.
• Defined benefit pension plan.
• Employee share purchase plan.
• Vacation offering and wellbeing support.
• Moment Makers social, points‑based recognition program.
• Paid “Purpose Day” dedicated to your growth and development.

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please contact Mailb CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

You must be legally eligible to work in Canada and may be asked to complete assessment tests and use AI tools during recruitment.

Client issue resolution, client service, customer experience (CX), digital literacy, empathy, financial products, interpersonal communication, standards compliance, transaction services.

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them, and create value for all stakeholders through a shared culture of trust, teamwork and accountability.