Compliance Officer at Questrade Financial Group

Drive compliance excellence at Questrade Financial Group as a Compliance Officer specializing in client complaint investigations. Use your skills in regulatory requirements and client communications to make an impact.

As the Compliance Officer for Business Integrity, your primary responsibility will be managing escalated client complaints and ensuring thorough investigations. With experience in compliance, you'll lead investigations, draft responses, and collaborate with external bodies. Your expertise in banking and investment products will guide your evaluations.

Key Responsibilities:

• Lead investigations of escalated client complaints

• Draft detailed responses for clients and regulators

• Meet regulatory timelines for complaints handling

• Identify and monitor issues resurfaced through investigations

• Support compliance audits and prepare summaries

Requirements:

• Post-secondary degree in Business or related field

• Multiple years in compliance and risk management

• Strong analytical reasoning and critical thinking

• Experience with complaints handling in financial services

• Knowledge of SQL for data analysis

Utilize your investigative expertise and client relationship skills to enhance compliance at Questrade Financial Group.
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