Shakepay Evening Junior Fraud Investigator

Location: Leduc

Protect Shakepay's community as an Evening Junior Fraud Investigator, specializing in fraud detection and customer care. A dynamic role that allows you to impact financial security and grow professionally.

Shakepay is seeking a proactive Junior Fraud Investigator for evening hours. This position involves supporting fraud investigations from both operational and customer-facing aspects, learning from experienced colleagues while assisting with fraud alerts and customer resolutions. Candidates must demonstrate a basic knowledge of digital currencies, alongside efficient communication capabilities.

Key Responsibilities:

• Review and document fraud cases systematically

• Communicate effectively with customers regarding fraud concerns

• Investigate various fraud alerts with guidance and support

• Use tools to navigate and assess fraud risks accurately

• Support ongoing initiatives aimed at enhancing fraud prevention

Requirements:

• At least 1 year of experience in fraud investigation

• Understanding of digital currency fundamentals

• Excellent communication skills, both written and verbal

• Familiarity with fraud-related systems or investigative processes

• A reliable and collaborative mindset in handling cases

Contribute to Shakepay's mission of securing financial transactions in Canada as you develop your skills.
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