Claims Recovery Representative II

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

$24.56 - $35.62

40

Responsible for assisting and completing basic debit and credit card investigations, including fraud, and/or reviewing basic cardholder claim reports in order to take appropriate action to mitigate loss to the organization. Performs a wide range of servicing duties relating to Credit Union share accounts.

• Responsible for the Member Service experience as it relates to all debit and credit card claim recovery processes.
• Assists in investigating external fraud, crimes and criminal acts against the Credit Union or its Members. This includes all aspects of a debit or credit card claim or fraud investigation including, interviews, criminal report filing, loss recovery and recommendations for charge-off, legal action when necessary.
• Maintains confidentiality of information as well as controls and protects sensitive information and materials.
• Thorough understanding of the department’s controls and responsible for recommending additional controls to safeguard the Members and Credit Union assets.
• Researches and resolves account and general ledger issues on a daily basis. Reconciles high volume general ledger accounts.
• Effectively and courteously deals with internal/external Members with claim filings or suspicious account activity or when seeking supporting documentation in order to accurately complete the complete claim process. Also responsible for conducting interviews both internally and externally with Members, merchants and law enforcement agencies resulting from claim filings, suspicious or fraudulent activity.
• Understands the legal and regulatory requirements relative to the financial services industry and credit unions.

• Performs other duties as assigned
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

• High School Diploma or GED required
• 1-3 years of prior related experience required

• Organize, prioritize, and complete multiple tasks in a high production fast-paced setting, navigating through multiple computer systems.

Schools First FCU is committed to diverse, equitable, and inclusive hiring.

Schools First Federal Credit Union is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.