Collection and Recovery Manager

We are currently seeking an experienced  Collection and Recovery Manager  for an Alberta-licensed collection agency.
You will oversee day-to-day collection activities and support the continued growth of its operations. This is a hands‑on leadership role for an experienced collections professional who understands the full recovery cycle from account placement and debtor communication through credit bureau reporting, legal escalation, judgments, garnishments and enforcement.
The successful candidate will combine strong collection and negotiation experience with the ability to guide a team, manage complex files, maintain regulatory compliance, and ensure clients receive professional and timely service.

Key Responsibilities:

Collections & Recovery Management and Compliance    Oversee day-to-day collection and recovery activities across consumer and commercial accounts.
Manage and support complex, high-value, or escalated collection files.
Review aging, recovery performance and account activity to determine appropriate collection strategies.
Negotiate payment arrangements, settlements and account resolutions where required.
Monitor recovery results and ensure monthly collection and productivity targets are achieved.
Support skip tracing and debtor investigations using approved databases and resources.
Identify accounts requiring further recovery action or legal escalation.
Ensure collection activities comply with applicable Alberta collection legislation, consumer protection requirements, privacy legislation and company policies.
Manage and oversee the reporting of eligible accounts to applicable  credit bureaus .
Communicate and coordinate directly with credit bureaus regarding account reporting, updates, corrections and disputes.
Ensure information submitted to credit bureaus is accurate, properly documented and compliant with applicable legislation and reporting requirements.
Legal Collections & Documentation    Review accounts to determine when legal recovery action may be appropriate.
Prepare complete collection files and supporting documentation for legal review.
Coordinate with legal counsel regarding collection matters, including claims, judgments, garnishments and enforcement proceedings.
Ensure required notices, supporting documentation and account records are properly completed and maintained.
Monitor accounts that have proceeded to legal action and coordinate follow‑up recovery efforts.
Provide day‑to‑day leadership, coaching and support to collection staff.
Monitor individual and team performance against established recovery and productivity targets.
Assist with training and development of new and existing team members.

Qualifications:

Minimum 5 years of recent collections and recovery experience , preferably within a licensed collection agency.
Previous hands‑on experience working directly with credit bureaus and credit reporting processes is required for this position.
Working knowledge of judgments, garnishments and enforcement proceedings.
Demonstrated success managing complex and escalated collection accounts.
Strong negotiation, conflict‑resolution and problem‑solving skills.

Experience with collection management software, skip‑tracing tools and Microsoft Office.
Strong organizational skills with exceptional attention to documentation and detail.
What you will get:
$65,000–$85,000 annually
Performance Bonus
Hybrid Work Environment (Potential to become remote after 3 months)
Vacation
We thank all candidates for their interest however, only shortlisted candidates will be contacted for an interview.

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