Compliance Officer, Finance & Banking

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Job Information

Job Title:

Compliance Officer
Job

Requisition
Ministry:

Treasury Board & Finance

Location:

Edmonton
Full or Part-Time:

Full Time
Hours of Work:
36.25hours per week
Permanent/Temporary/Wage:
Permanent
Scope:

Open Competition
Closing Date:
September 2, 2026
Classification:
Program Services 4
Salary:
Program Services 4 Salary: $ 3,148.20 to $ 4,126.82 bi-weekly ($82,168 - $107,710/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. For more information,  .

The Ministry of Treasury Board and Finance (TBF) is responsible for budget planning, financial management and economic analysis, and the administration of tax and revenue programs. In addition, TBF undertakes policy and regulatory oversight of Alberta’s financial securities, insurance and pension sectors.

Committed to responsible fiscal management, TBF supports government’s fiscal planning by coordinating the budget, quarterly and overall Treasury Board processes, and by working closely with ministries to efficiently and effectively deliver programs and services.

For further information about Treasury Board and Finance, see our website at

Reporting to the Manager of Compliance, the Compliance Officer conducts regulatory compliance activities to support market conduct oversight within Alberta's insurance industry. The Compliance Officer investigates complaints and insurer practices, conducts examinations and compliance reviews, supports consumer protection initiatives, and provides technical advice regarding insurance legislation and regulatory requirements. With the implementation of the Care-First automobile insurance framework, the Compliance Officer supports new and expanded regulatory oversight activities related to insurer claims-handling practices, consumer support, Medical Assessment processes, and compliance monitoring.

The position contributes to identifying emerging risks, market trends, and systemic issues affecting Alberta consumers while promoting the fair treatment of customers and compliance with insurance legislation and regulatory expectations.

• Conduct insurer market conduct reviews and examinations to assess compliance with legislative and regulatory requirements, including those arising from the Care-First automobile insurance framework.
• Identify trends, patterns, and potential systemic issues arising from complaints, examinations, and stakeholder interactions.
• Escalate significant compliance concerns, emerging risks, and market conduct issues to management with supporting analysis and recommendations.
• Investigate and respond to consumer inquiries, complaints, and escalated insurance concerns.
• Ensure consistent application of regulatory requirements and fair treatment of customers principles.
• Support responses to complex and sensitive inquiries involving insurers, consumers, industry associations, and government stakeholders.
• Monitoring insurer compliance with Care-First regulatory requirements. Participating in reviews of insurer claims handling, injury management, and consumer support practices.
• Contributing to the development of recommendations to improve regulatory effectiveness and consumer outcomes.
• Support administration of Medical Assessment-related activities. Assist in identifying operational issues, trends, and risks affecting Medical Assessment processes.
• Contemporary insurance regulation and administration. Provide advice and recommendations to the Manager of Compliance, the Director, Market Conduct and Consumer Support and the Deputy Superintendent on insurance issues.
• Prepare Superintendent Bulletins/Notices to insurance industry and other stakeholders.
• Participate in cross-government and national committees. Provide advice and background regarding insurance issues to stakeholders in writing or by presentation as required.

Please click on this link to view the job description for this position.

Considers and plans for how current policies, processes and methods might be affected in the short, medium, and long-term…