Customer Services Leadership Trust

Position: Customer Services Leadership at TD Trust
Shape client interactions at TD Canada Trust as a Lead Customer Services Officer in Edmonton, Alberta. Influence customer onboarding and enhance service delivery across banking platforms.

The Lead Customer Services Officer role focuses on improving customer satisfaction in the Personal & Commercial Banking sector. You will assist Relationship Managers while overseeing day-to-day operations and ensuring a seamless experience for all customers. This is an exceptional chance to contribute to TD’s growth and client relations by providing outstanding service and identifying cross-sell opportunities.

Key Responsibilities:

• Ensure exceptional service is delivered to all clients

• Collaborate with partners to fulfill client needs efficiently

• Contribute to sales efforts by identifying opportunities

• Maintain compliance during account openings and AML/KYC processes

• Support the team with credit administration tasks

Requirements:

• Preference for candidates with an undergraduate degree

• Minimum of 3 years of relevant experience

• Strong knowledge of bank products and procedures

• Excellent interpersonal skills for client engagement

• Proven ability to multitask and prioritize effectively

Lead customer initiatives and foster lasting relationships at TD Canada Trust in Edmonton.
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