Bellperson - Overnight

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Overnight Bellperson, you will offer a smile and a helping hand to our Guests as you personally greet them on their arrival. As our Overnight Bell Person with Fairmont Jasper Park Lodge, your knowledge of the hotel and the professionalism you display will create a sense of “welcome” like no other.

What you will be doing:  

Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Follow departmental policies, procedures and service standards
• Administer curb-side check in at a designated place following Guest Services policies and procedures
• Responsible for the transportation of Guests on and off property as well as the delivery of luggage and any other items for delivery within the Hotel
• Ensure the guest is familiar with their room upon arrival ie. Temperature control, room orientation, valet parking and parking options
• Oversee the maintenance and cleanliness of the vehicle fleet, ensuring both interior and exterior are regularly cleaned and well-maintained
• Ensure the completion of the Bell Person checklist, verifying all required tasks and responsibilities are fulfilled in a timely and efficient manner
• Maintain proper stock of firewood at bell desk and indoor
• Maintain a presence in the Lobby offering assistance to Guests, opening main entrance doors and car doors upon Guests' arrival under the direction of the Bell Captain
• Assist with overall traffic and parking control in courtyard and throughout property as required
• Consistently uphold a professional and well-groomed appearance in accordance with the company’s established grooming policy
• Ensure that the general upkeep of the hotel lobby and front courtyard is maintained
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions
• Other duties as assigned

Your experience and skills include:

• Previous guest service experience required
• Valid Class 5 Alberta Driver's license and a clean drivers abstract
• Class 4 Alberta Driver’s license is an asset, permanent colleagues will need to obtain within probationary period
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities, outgoing and ability to anticipate Guests' needs
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

• Starting Pay rate: $19.49/hour
• Subsidized staff accommodation assistance provided
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor

About the…