Fairmont Gold Supervisor - Luxury Front Desk

Position: Fairmont Gold Supervisor - Luxury Front Desk (Full Time)
Fairmont Gold Supervisor – Luxury Front Desk (Full Time)
At Fairmont Macdonald, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. As a Fairmont Gold Supervisor, you will bring our exceptional “Fairmont Gold standards” to life in our Fairmont Gold Lounge and its guests.

Responsibilities

Demonstrate a commitment to provide warm, anticipated service to exceed the needs and expectations of our discerning guests by providing a personalized curated guest experience.

Perform all front desk duties including accurately posting all charges, assisting with check-in/out procedures, auditing and reporting.

Review all Fairmont Gold reservations ensuring accuracy and that all standards are met.

Provide exceptional concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, and other available services.

Be available for shift work including weekends, mornings, and evenings.

Ensure the arrival and departure experience of all guests is seamless through coordination of market mix and VIPs.

Empower colleagues to address any guest service challenges and ensure all guest issues are tracked and followed up to ensure service recovery.

Consistently seek ideas for enhancing the Fairmont Gold product and services.

Maintain communication with all departments within the hotel to ensure Fairmont Gold standards are delivered on a consistent basis.

Other duties as assigned.

Physical Aspects of Position

Constant standing and walking throughout shift.

Frequent lifting and carrying up to 30 lbs.

Occasional kneeling, pushing, pulling, lifting.

Qualifications

Minimum 1 year previous Front Desk supervisory experience in a large hotel preferred.

Ability to work well under pressure in a fast-paced environment.

Excellent knowledge of Micros-Opera PROPERTY Manager, Word, and Excel.

Previous working experience in Royal Service or dealing with guest recovery with excellent recovery.

Graduate of Hotel Management or Hospitality program an asset.

Highly organized, innovative, and results-oriented with the ability to be flexible and work well under pressure in a fast-paced, changing environment.

Excellent written and verbal skills with a high attention to detail required.

Solutions-oriented, strong interpersonal skills and problem-solving techniques.

Ability to work cohesively as part of a team and focus attention on guest needs, remaining calm and courteous at all times.

Constant sitting, standing, and walking throughout shift.

On occasion must be physically able to lift guest luggage and assist to guest room.

Candidates must be legally able to serve alcohol in Alberta (age 18) and must possess Pro Serve certification.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.

Benefits

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits for full-time permanent status employees.

Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full-time permanent status employees.

Employee travel program with discounts on room rates and on food & beverage at Fairmont & Accor properties worldwide.

Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support.

Learning programs through Academies designed to sharpen your skills.

Corporate Social Responsibility activities.

Career development opportunities with national and international promotion opportunities.

Salary Range: $42,500 - $63,800 CAD Gross Annually.

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