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Fairmont Gold Supervisor - Luxury Front Desk
Job Description & How to Apply Below
Job Description
Fairmont Gold Supervisor - Luxury Front Desk (Full Time)
At Fairmont Macdonald, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. By fostering an engaged team of service professionals as a Fairmont Gold Supervisor, you will bring our exceptional “Fairmont Gold standards” to life in our Fairmont Gold Lounge and it’s Guests.
What you will be doing:
Reporting to the Director, Food & Beverage, your essential job functions include, but are not limited to:
Demonstrate a commitment to provide warm, anticipated service to exceed the needs and expectations of our discerning guests by providing a personalized curated guest experience.
Must be able to perform all front desk duties including but not limited to accurately post all charges, assist with check in/out procedures, auditing and reporting.
Review all Fairmont Gold reservations ensuring accuracy, and that all standards are met.
Provide exceptional concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, and other available services
Must be available for shift work including weekends, mornings, and evenings.
Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
Consistently seeking ideas for enhancing the Fairmont Gold product and services
Maintaining communication with all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis
Other duties as assigned
Physical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shift.
Frequent lifting and carrying up to 30 lbs.
Occasional kneeling, pushing, pulling, lifting.
Qualifications
Your experience and skills include:
Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
Ability to work well under pressure in a fast paced environment
Excellent knowledge of Micros-Opera PROPERTY Manager, word and excel
Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery
Graduate of Hotel Management or Hospitality program an asset
Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment
Excellent written and verbal skills with a high attention to detail required
Solutions-orientated, strong interpersonal skills and problem solving techniques
Ability to work cohesively as part of a team and focus attention on guest needs, remaining calm and courteous at all times
Constant sitting, standing and walking throughout shift
On occasion must be physically able to lift guest luggage and assist to guest room
Candidates must be legal to serve alcohol in Alberta (18 years of age) and must possess Pro Serve certification
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.
Additional Information
What’s in it for you:
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like;
Mental Health (up to $5,000/year),for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities
Career development opportunities with national and international promotion opportunities. The sky is your limit
Salary Range: $42,500 - $63,800 CAD Gross Annually
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