Fairmont Macdonald Luxury Desk Supervisor

Take the lead as a Fairmont Gold Supervisor at Fairmont Macdonald, where luxury and service excellence converge. Your leadership will ensure guests receive a personalized experience that exceeds expectations.

In your supervisory role, you will be responsible for upholding the high standards of Fairmont Gold. Key duties include overseeing all front desk functions, managing guest inquiries, and facilitating a seamless check-in and check-out process. You will also support your staff in navigating guest service challenges, all while maintaining strong communication with other hotel departments.

Key Responsibilities:

• Provide warm service and ensure guest needs are met

• Perform front desk duties including audits and reports

• Verify Fairmont Gold reservations for compliance with standards

• Supply guests with concierge-level information

• Lead your team in resolving service recovery challenges

Requirements:

• Minimum of 1 year experience in a supervisory role at a hotel

• Excellent skills in Micros-Opera and Microsoft Office

• Strong organizational and communication abilities

• Proven ability to thrive under pressure

• Must have Pro Serve certification and be of legal age

Lead the Fairmont Gold team to establish unparalleled service excellence in luxury hospitality.
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