Hospitality Guest Service Agent

Join Fairmont Hotel Macdonald as a Full Time Guest Service Agent in Edmonton. Provide top-notch service while creating memorable experiences for our guests every day.

In your role as a Guest Service Agent, you'll be critical to ensuring guest satisfaction. Your responsibilities will include facilitating smooth check-ins and check-outs, preparing for VIP guests, and maintaining an organized front desk. Swiftly addressing concerns and questions will enhance our luxurious service reputation.

Key Responsibilities:

• Deliver effective and friendly guest services

• Check guests in and out following hotel standards

• Address guest inquiries and concerns promptly

• Ensure a flawless arrival experience for VIPs

• Keep the front desk tidy and well-stocked

Requirements:

• Previous experience in front desk or reception helpful

• Strong communication skills essential

• Basic knowledge of Microsoft Windows XP

• Familiarity with hospitality software (Micros PMS/Opera)

• Degree in Hotel or Hospitality preferred

Make an impact in the hospitality industry, providing exceptional service as a Guest Service Agent at Fairmont Hotel Macdonald.
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